Stephanie Keilaus

Registered Manager with 12 years of progressive experience across supported living, domiciliary care and outreach services. Skilled in leading high-performing teams, ensuring CQC compliance, and delivering safe, person-centred and outcome-focused support. Experienced in safeguarding, quality assurance, workforce development and operational management across multiple services. Passionate about promoting inclusion, empowering staff, and improving the lives of the people I support.

I recently relocated to Dornoch, Highlands. I am seeking administrative based roles and open to new roles.

• Successfully developed and grew care services from £26,000 per month to £76,000 per month within 12 months, increasing overall profitability while maintaining high standards of care.
• Implemented a new model of care that improved service quality, increased turnover, and supported sustainable business growth.
• Achieved a 75% increase in client enquiries through improved client satisfaction, positive feedback, and strong word-of-mouth reputation.
• Significantly improved staff retention, with long-serving team members remaining within the organisation for 10+ years, supported by strong leadership and positive workplace culture.
• Led quality assurance and audit processes, achieving 100% compliance with training requirements and continuous improvement standards.
• Developed and strengthened partnerships with external organisations, enhancing collaborative working and service delivery.
• Created new and innovative roles as the business expanded, providing progression opportunities for staff and supporting organisational development.
• Improved staff morale and engagement by fostering an open-door culture, encouraging transparency, trust, and communication.
• Increased productivity through structured appraisals and supervisions, setting achievable goals aligned with individual development and service needs.
• Raised the standard of care and equipment for clients (including seating and comfort solutions), enabling people to remain safely and comfortably in their own homes for longer using a person-centred approach.
• Recruited and interviewed high-quality staff, expanding and strengthening teams in line with ongoing business growth.
• Designed and implemented a new, cost-effective scheduling system, improving efficiency and reducing operational costs.
• Consistently invested in professional development, including completion of the Level 5 Operational/Departmental Management qualification, supporting continuous improvement in leadership capability.

Level 5 Operational/Departmental management 2025-Present

Level 5 Leader in Adult Care 2024 – Present
BA (Hons) Creative & Performance Arts Liverpool Hope University | 2012–2015
BTEC National Diploma Level 3 – Musical Theatre Liverpool Community College | 2010–2012
GCSEs Rock Ferry High School | 2005–2010 (Subjects: English, Science, Maths, Spanish, Performing Arts, Music)

Certifications & Training

• Safeguarding Lead (2023–2024)
• The Care Certificate (2018–Present)
• Mandatory Health & Social Care training (ongoing)
• Additional sector training available on request