Sunny Malhotra

I have more than 6 year expwrience in customer support role which make me more flexible in nature.

I am very much helpfull and supportive in nature.

·        Manage large amounts of incoming phone calls

·        Generate sales leads

·        Identify and assess customers’ needs to achieve satisfaction

·        Build sustainable relationships and trust with customer accounts through open and interactive communication

·        Provide accurate, valid and complete information by using the right methods/tools

·        Meet personal/customer service team sales targets and call handling quotas

·        Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

·        Keep records of customer interactions, process customer accounts and file documents

·        Follow communication procedures, guidelines and policies

·        Take the extra mile to engage customers

Msc International Business Management from University of Bedfordshire.