Swathi Ganesan

Professional and customer focused Receptionist/Administrative Support with over 3 years of  combined experience  in hospitality, recruitment and office administration.

I have over three years of combined professional experience across recruitment, hospitality, and operational environments, with a strong focus on customer service, front-desk interaction, and administrative support.

In my most recent role as a Recruitment Consultant at Axis Recruitment, I acted as a primary point of contact for clients, candidates, and internal stakeholders. My responsibilities included managing high volumes of phone calls and emails, maintaining accurate electronic records, performing high-accuracy data entry, and supporting daily office administration and documentation. I regularly handled confidential information, supported ongoing projects, and ensured smooth communication across teams.

Previously, as an Assistant Manager in Unit Operations at Compass Group Hotels, I gained hands-on experience in guest reception, enquiry handling, and front-of-house operations. I ensured a welcoming and professional environment, maintained records and reports, addressed guest concerns, and contributed to service improvements while keeping reception and service areas organized and presentable.

Earlier experience at Amazon further strengthened my attention to detail, accuracy, and ability to work efficiently in fast-paced environments, supporting my strong work ethic and reliability.

Overall, my experience demonstrates strong administrative capability communication skills, organisation, and customer-focused professionalism, making me well-suited for a Receptionist or Administrative Support role.

I hold a Master’s degree in Business with Entrepreneurship from Northumbria University, which provided a strong foundation in business administration, communication, organisation, and office operations. I also completed a Bachelor’s degree in Hospitality and Hotel Administration, equipping me with practical knowledge of front-of-house management, customer service excellence, and professional workplace standards. Together, my education supports strong administrative capability, attention to detail, and a customer-focused approach essential for a Receptionist role