Sylvia Nangendo

Ambitious, hardworking LLB Law with Criminology graduate driven towards success, passionate about litigation, human rights, the youth and to do the best for the company. Based on my experience dealing with a range of clients and cases, I am capable of performing analysis and research as well as advising clients and drafting documents on their behalf. I strive to consistently deliver high-quality work, ensure clients have satisfactory advice, and assist colleagues in any way I can.

 I enjoy playing sports, baking and cooking, learning new languages. Going out for bike rides and watching the sunset. I also enjoy giving back to the community. 

Citizens Advice Bureau (Volunteering September 2022 -May 2023)

• Advising clients via face-to-face, telephone, email, and web chat.
• Write a case write-up about the client's issue.
• Research and campaigns

Skills acquired:

• Ability to evaluate complex information and determine clients' priorities and requirements.
• The ability to use my analytic skills and select information and break it down into small categories in order to set a conclusion. Consists of critical thinking, research, creativity and most of all, logical reasoning. These help me organize and formulate letters of advice, research legal cases and plenty more. 
• The ability to work under pressure.
• Meeting targets and deadlines.
•  Ability to coordinate the collection and analysis of information from reliable sources in order to solve client problems and communicate the results in a clear and concise manner to clients.
• Good organisational skills 
• Citizens Advice requires having good communication skills. This includes speaking in a positive tone of voice and asking open-ended questions. My sympathetic attitude and positive tone of voice enable me to create trust and confidence with the citizens Putting patients at ease. 

Skechers, Sales Assistant - Salesfloor September 2022 - Currently working here

• Assisted with stock replenishment.
• Responsible for maintaining the cleanliness of the store and removing any safety hazards. 
• Provided excellent customer service.
• Promoted any offers and discounts, Skechers had to offer.
• Worked as a cashier. Was responsible for serving customers.
• Discreetly looking out for shoplifters.

Skills acquired:

• Empathetic towards customers, and responded carefully to make sure that they felt valued and to avoid any miscommunication. Patient towards customers who may be trying on a lot of shoes.
• Worked as part of a team which created a positive atmosphere.
• Was flexible with any arrangements that were given to me.
• Communicated clearly towards customers and colleagues to deliver excellent communication skills and was able to express what can be done for them.
• Ability to work under pressure. 

Elis, Laundry operative  - July 2022

• Worked in various departments to reach the targets. Worked with the pillowcases, the sheets, the towels etc.
• Made sure that the store is well stocked and presented well.
• Responsible for maintaining the cleanliness of the store and removing any safety hazards. 

Skills acquired:

• Ability to work in a fast-paced environment. 
• Flexible with any arrangements that were given to me.
• Communicated clearly with my supervisors and colleagues to deliver excellent communication skills.
• Patient and friendly 
• Good organisational skills.
• Literacy & numeracy.
• Ability to meet the physical demands of the job.

Superdrug, Sales Advisor - Salesfloor March 2022 - June 2022 

• Worked as a cashier. Worked as a cashier. Was responsible for maintaining refunds, exchanges, and other enquiries and collecting online orders. Advertising any products which are on offer and collecting online orders. 
• Made sure that the store is well stocked and presented well for the customers to easily navigate around the store. 
• Assisted with stock replenishment.
• Responsible for maintaining the cleanliness of the store and removing any safety hazards. 
• Looking out for thieves and stopping potential thieves by asking them if they would like a basket or any help. 

Skills acquired:

• Ability to work in a fast-paced environment. 
• Ability to advertise products. 
• Ability to actively look out for potential thieves.
• Was flexible with any arrangements that were given to me.
• Communicated clearly towards customers and colleagues to deliver excellent communication skills and was able to express what can be done for them.

H&M, Sales Advisor - Salesfloor June 2021- August 2021

• Ensured garment care was taken care of to promote sales.
• Assisted with stock replenishment.
• Responsible for maintaining the cleanliness of the store and removing any safety hazards.
• Provided excellent customer service.
• Promoted any discounts, offers and the H&M brand to customers.
• Responsible for the tidiness of fitting rooms. 
• Worked as a cashier. Was responsible for maintaining refunds, exchanges, and other enquiries. 
• Discreetly looking out for shoplifters.

Skills acquired:

• Empathetic towards customers, and responded carefully to make sure that they felt valued and to avoid any miscommunication.
• Worked as part of a team which created a positive atmosphere.
• Was flexible with any arrangements that were given to me.
• Communicated clearly towards customers and colleagues to deliver excellent communication skills and was able to express what can be done for them.
• Ability to work under pressure and in a fast-paced environment. 

Primark, Retail Assistant - Salesfloor November 2019 - January 2020

• Assisted with stock replenishment. 
• Provided excellent customer service by efficiently answering questions regarding styles, stock, and company policies. 
• Made sure that each clothing item had the correct sale price tag.
• Responsible for maintaining the cleanliness of the store and removing any safety hazards.
• Size ordering.

Skills acquired:

• Empathetic towards customers, ensuring that they felt valued.
• Worked as part of a team, particularly by supporting, cooperating and communicating effectively with other team members to get the job done. 
• I was flexible with any arrangements that were given to me.
• Completed deadlines on time and maintained standards.
• Communicated clearly towards customers and colleagues to deliver excellent communication skills and was able to express what can be done for them.
• Listened effectively towards every customer and colleague to avoid any miscommunication.

Marks and Spencer, Customer Assistant - Salesfloor March 2021 - April 2021 

Marks and Spencer, Customer Assistant - Salesfloor November 2020 - January 2021 

Marks and Spencer, Customer Assistant - Salesfloor August 2018 - September 2018

• Worked in the food hall, womenswear, kidswear and lingerie department.
• Worked as a cashier. Was responsible for maintaining refunds, exchanges, and other enquiries.
• Responsible for maintaining the cleanliness of the store and removing any safety hazards.
• Dealt efficiently with customer complaints and queries.
• Discreetly looking out for shoplifters.
• Responsible for making sure that the merchandise was correctly sized from smallest to largest. 
• Responsible for putting tickets on foods that were about to expire and ensuring they were visibly seen at the front.
• Assisted with stock replenishment.
• Organised the shopfloor.
• Cleaning tills, surfaces and tables to ensure that the environment was safe and clean for everyone to use. 

Skills acquired: 

• Communicated clearly and effectively towards customers.
• Was diligent in maintaining standards and honouring deadlines.
• Worked as part of a team by supporting, cooperating and motivating communicating effectively with other team members.
• Was empathetic towards customers, ensuring they felt valued, thus increasing customer satisfaction with the store.
•  Flexible and worked diligently towards any arrangements that were given to me.

2013 – 2018 Southfields Academy 

GCSEs achieved grades 6-4 in Maths, English, Science and other subjects 

2018-2020- St-Martins-in-the-Fields High School for Girls 

A-level Extended Project Qualification, Religious Studies, Sociology, English Literature (A-C)

2020-2023 University of Sussex

Law with Criminology 2:2