Taiwo Adewusi

Am an experienced Customer service professional who us skilled at solving customer problems and making them happy . Am friendly, jovial and I love to see people smile and happy. 

CUSTOMER SERVICE EXECUTIVE – Cedarwood Homes Limited UAE (REMOTE) Feb 2023 – Present 

I handled customers inbound and outbound calls • Proffer Solutions to customer problems •

Generating new leads through Cold calls •

Organizing promotional events for new products • 

Following up with existing customers • Maintained accurate records and documentation of customer service team activities and discussions.

CUSTOMER SERVICE EXECUTIVE – Stallion Motors Limited / Platinum Group Dubai UAE Feb 2016 - Dec 2020 •

 I Oversaw the activities of the Showroom • 

Welcomed customers to the showroom • 

I employed strong communication and interpersonal skills to build rapport when assisting potential customers with their vehicle selection. • 

I leveraged my negotiation skills without compromising customer satisfaction to convert leads to sales. • I upheld high standards of customer service by promoting and upselling new products and services . 

CUSTOMER SERVICE EXECUTIVE – Khaladiya Palace hotel- Rotana Hotel Management Group- Abu- Dhabi -UAE Jan 2013 - Jan 2016 •

 I identified customers’ needs. • 

I maintained thorough records of prospective client contacts and interactions in CRM. •

 I collected & analyzed customers’ feedback. • 

Responded to customer’s review. • Introduced new products and services to customers

Bachelors of Science Procurement & Supply Chain Management. University of Cape . Completed – 2022