Tayo Wilson

In my employment history, I've embraced various roles where I've thrived on delivering exceptional customer service and driving sales. At Reiss Concession in Fenwick, Newcastle-upon-Tyne, I served as a Sales Specialist, where I warmly welcomed customers, offered personalized assistance, and implemented effective merchandising strategies to optimize sales. My leadership skills shone through as I motivated my team to achieve sales targets, managed inventory levels, and built strong customer relationships as a brand ambassador for Reiss.

During the Christmas season, I took on a temporary position at JD Sports, where I continued my dedication to providing personalized service while contributing to maintaining store presentation and meeting sales targets through teamwork. My adaptability and versatility were evident in my previous role as a Restaurant Assistant at Sushi City Restaurant in Hornchurch, where I excelled in customer service, supported restaurant operations, and actively promoted products to enhance sales and customer engagement. Throughout my career, I've remained committed to delivering outstanding service and contributing to the success of my team in both retail and hospitality settings.

As a sales specialist at Reiss Concession, Fenwick, Newcastle-upon-Tyne, I perfected the art of customer service, warmly welcoming and understanding customers' needs. Utilising my product expertise, I guided customers in making informed purchasing decisions and implemented impactful visual merchandising strategies to boost product presentation and sales. I meticulously managed inventory levels to ensure product availability, minimised stockouts, and led and motivated my team to achieve sales targets while delivering exceptional service. Serving as a brand ambassador for Reiss, I cultivated strong customer relationships through effective communication and CRM techniques, ensuring that all items were impeccably organised and packaged post-purchase.

My experience extends beyond retail to include internships in creative roles, where I learned to tailor services to customer needs and drive sales through social media platforms. Additionally, my background as an architectural assistant at Gensler London equipped me with valuable skills in project management, communication, and attention to detail, all of which are essential in delivering exceptional retail experiences. Through these diverse experiences, I've developed adaptability, a collaborative spirit, and a keen understanding of customer preferences, ensuring my success in the dynamic retail environment.

Education
Northumbria University
(September 2019 – September 2023)
Undergraduate degree: Upper Second-Class Honors (2:1) in Architecture
Havering Sixth Form College
(September 2017- June 2019)
A-levels: Architecture - A*, Mathematics – A, Geography - B
Abbs Cross Secondary School
(September 2012 - June 2017)
11 GCSEs, grade A*-B, including Maths (A*) and English (A*)