Terry Dzikunu

Terry is a highly adaptable and results-oriented professional with extensive experience across hospitality, security, customer service, and operations management. Over the years, he has built a strong reputation for leadership, operational efficiency, and a client-focused approach. His diverse career highlights his ability to excel in dynamic and challenging environments while maintaining high standards of service and safety.

Professional Expertise

Hospitality Leadership

Terry has held senior roles in reputable hospitality establishments, including prestigious 5-star hotels like the Intercontinental O2 London. He has managed critical night operations, addressed guest needs, and ensured smooth hotel functioning during late hours. Key achievements include:

• Handling late check-ins, early check-outs, and resolving guest inquiries and complaints professionally.
• Supervising night staff, coordinating shift activities, and maintaining high service standards.
• Conducting audits, managing financial transactions, and ensuring compliance with health and safety regulations.
• Overseeing housekeeping coordination, operational oversight, and effective communication with day shift teams.

His tenure at other notable hotels, such as The Gate, Holiday Inn Express, and Premier Inn, further solidified his expertise in guest relations, staff supervision, and maintaining a secure and welcoming environment for guests.

Security and CCTV Operations

Terry has over five years of experience in the security industry, having worked as a Security Operative and CCTV Operative at Brick House Club. He has been instrumental in ensuring safety and order in busy venues through:

• Monitoring CCTV footage to detect and prevent theft, vandalism, and other incidents.
• Managing crowd control, enforcing dress codes, and addressing conflicts effectively.
• Patrolling premises, cooperating with law enforcement, and handling emergency situations.

His ability to maintain composure under pressure and resolve conflicts with professionalism has made him an asset in high-traffic environments.

Operations and Business Management

As Operations Manager at Iwash Valet Ltd., Terry showcased his entrepreneurial skills by successfully developing and managing a service-oriented company. He took charge of various aspects of the business, including:

• Crafting marketing strategies to attract and retain clients.
• Managing finances, stock control, and staff schedules to ensure seamless operations.
• Implementing safety procedures and maintaining quality standards.

His leadership and business acumen enabled him to establish a strong presence in a competitive market while delivering exceptional customer service.

Customer Service Expertise

Terry’s career also includes significant experience in customer service roles, such as his tenure at Transport for London and Carphone Warehouse. His ability to understand customer needs and deliver tailored solutions has been pivotal in these roles. Key skills include:

• Resolving customer issues efficiently and exceeding satisfaction goals.
• Planning journeys and providing updates on travel disruptions.
• Handling inbound customer queries and converting them into sales opportunities.
• Maintaining compliance with data protection and regulatory standards.

His excellent communication and problem-solving skills have consistently resulted in positive customer experiences.

Early Career in Construction

Terry began his career in construction, where he developed a strong work ethic and hands-on skills as a Labourer and Scaffold Labourer. His responsibilities included:

• Preparing construction sites and ensuring safety protocols were followed.
• Operating heavy equipment, such as jackhammers and cement mixers.
• Assisting skilled tradespeople and maintaining a clean work environment.

This experience laid a solid foundation for his later roles, instilling discipline and adaptability in his professional journey.

Key Skills and Certifications

• Leadership and staff supervision.
• Security operations, including CCTV monitoring and conflict resolution.
• Hospitality management, with expertise in front desk operations and guest services.
• Business development, marketing, and client retention strategies.
• Financial management and audit processes.
• Certifications: CSCS Card, SIA Door Supervisor, and SIA CCTV Security.

Personal Attributes

Terry is a dedicated professional with exceptional multitasking abilities and a strong commitment to excellence. His ability to remain calm under pressure and his focus on delivering high-quality service have earned him recognition across industries. He brings a combination of leadership, adaptability, and customer-focused expertise to every role he undertakes, making him a valuable asset to any organization.

Bsc in civil engineering