Thomas Farrelly Clarke

I am an enthusiastic and driven individual with over 4 yearsexperience in customer service and 3 years experience in administration. I excel in team collaboration, customer relations, and problem-solving. I thrive in fast-paced settings and enjoy supporting demanding customers while handling administrative tasks effectively. I have exceptional organisational skills, attention to detail, time management and strong communication abilities which I developed during my time as a civil service admin officer. Additionally, I have effective problem-solving skills, critical thinking, and decision-making experience which helps me thrive in the workplace.

Admin Officer |06/23 – Current|

DWP Cost of Living

• Processing disability cost of living payments and means tested benefit payments..

• Issuing letters to those who require notification regarding their cost of living payments.

• Making cost of living payments for those entitled through their qualifying benefits.

• Leaving notes on claimants profiles with details of actions I have taken.

 Member Representative |03/23 – 06/23|

Nationwide Building Society

• Front of house staff dealing with customers face to face.

• Ensuring data protection rules were followed strictly by carrying out security checks to profile members of nationwide.

• Handling inbound calls and making outbound calls to customers to further resolve queries.

• Performing admin work to update and amend customers information.

 Administrative Officer |05/22 – 01/23

International Pensions

• Completing security checks to identify customers.

• Process and clear documents with sensitive information.

• Multi-tasking to update customer’s on their current claim status as well as providing advice and information to those that require guidance.

• Dealing with customers calling from abroad wanting to claim their pension on or outside the U.K.

• Handling challenging calls and empathising with customers to resolve their issues with a high quality customer service.

• Changing customers banking information.

 Administrative Officer |09/2021– 05/22

Child Maintenance Service, Civil Service 

• Logging information to cases.

• Dealing with calls from parents, representatives and employers regarding child maintenance payments owed to or not received.

• Making notes of any changes to client cases as well as implementing changes on cases.

• Escalating complaints and following the correct procedures for the care of the customers and their security.

• Passing information and liaising with different teams across the department.

 Customer Service Assistant  |       04/19 - 09/21

Ladbrokes Plc - Belfast, County Antrim

• Accepted cash and debit payments accurately and efficiently.

• Cultivated relationships with customers and drove business development by delivering promotional offers to customers.

• Helped new associates with cash register operations including opening and conducting customer transactions.

• Educated customers on promotions to enhance sales.

GCSE Grades:

Maths- B

English- B

Double Award Science- BB

English Literature- B

Technology- B

Geography-B

Sports Studies- B

Learning Life for Work (LLW)- B
 

A Level Grade- Distinction: Applied Business

A Level Grade- Merit: Single Btec Sport

A Level Grade- B: Financial Studies

As Level Grade- E: Geography