Tobias Pitcher

Experienced sales manager and kitchen designer with a background in furniture and product design.
I am detail oriented, self motivated and ambitious, which allows me to maximise on every opportunity to ensure I achieve my goals and exceed expectations.

Assistant General Manager at Wren Kitchens. August 2018 - Present

• Oversee the delivery of the end to end customer experience; engaging customers and generating leads, inspirational design, customer sign off, pre-installation, delivery, and installation.
• Managing and coaching the showroom team to deliver; sales/KPI targets, service standards, showroom presentation standards, process compliance & company values by being an inspirational leader.
• Conducting regular 1-2-1s, performance development reviews with the team and recruitment events.
• Maintain regular communication with customers to ensure they are happy with the showrooms service, designs and overall customer service.
• Supporting the showroom team with escalations and issue resolution where required to central customer service and installation teams.

Kitchen Sales Designer at Wren Kitchens. September 2017 - August 2018

• Greeting clients face to face in our luxury showroom, assessing their project requirements and creating unique and inspirational designs using software developed in house.
• Utilising material and product knowledge to provide innovative solutions for design problems within the customers budgetary constraints.
• Ensuring that I meet clients design and budget requirements, while applying a great customer service to drive my sales and achieve my monthly targets.
• Maintain a kitchen order bank to ensure customers are communicated with and deliveries are booked on time.

Freelance Designer at Gabbertas Studio. March 2015 - August 2017

• Generating and developing new design concepts for both domestic and contract environments with a desire to keep up to date with market trends.
• Creating high quality computer renderings using KeyShot with a commercial focus.
• Building design presentations in the forms of sketches, prototypes and 3D CAD models using Rhino, while working to tight deadlines.
• Producing detailed technical drawings for production using knowledge of manufacturing processes.
• Attending design exhibitions in London and Milan to view the studios product launches, maintain existing client relationships and meet with new companies and brands to secure future projects for the studio

Freelance Designer at Leonhard Pfeifer. March 2015 - April 2015

• Generating designs with creative and practical ability with a strong visual awareness.
• Producing furniture concepts with a distinctive design language and extending these into product ranges.
• Creating new concepts using freehand sketching, card mock ups and 3D CAD models.
• Drafting technical drawings using SolidWorks while liaising with production departments.

Brighton University 2010-2014. BSc Product Design with Professional Experience Classification: 2:1

Modules: Research Methods, Product Ideation, Product Development, Product Launch, Contemporary and Historical Critical Studies, Design Technology, Design Communication and Professional Practice.