Tommy Nyuma

I have several years of valuable experience working as a Security Officer. 

I am a reliable, organised and diligent professional with excellent communication and problem-solving skills. My calm and assertive nature mean that I perform well under pressure and am comfortable using force when necessary.

CAREER HISTORY

Security/Concierge June 2022 – (Present)

United Guarding – London

Role is primarily customer focused, meeting and greeting all visitors in reception with a helpful and welcoming attitude. The shift working pattern is a 12-hour x 4 days basis.

Duties;

• Meet and greet the residents and answer enquiries by telephone or from callers to the desk. Assist the residents, guests and visitors when required.

• Always ensure effective security of residents and the building by manning CCTV.

• Check and screen all visitors and guest and any contractor staff, ensuring that they have permission to be present in the building. 

• Ensure the tidiness of the common areas of the building and assist with the cleaning of public areas if outside the cleaner’s normal working hours.

• Responsibility for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk.

• Be able to give a clear and concise handover at the end of the shift, highlighting any events that have occurred and forthcoming events.

Security Supervisor September 2020 - (Present)
Frankton Security Group – London
Responsible for managing the physical security of construction sites and buildings on a 12-hour x 4 days basis.

Duties;

• Dealing with acts of intimidation or violence.
• Providing a professional, efficient, and approachable security service.
• Managing the administration and welfare of the site security team.
• Ensuring that all staff carry out their duties in an efficient and responsible manner.
• Ensuring a safe environment from all operatives whilst they are on company premises.
• Monitoring the site security radio system.
• Encouraging that all security personnel are correctly always presented and courteous.
• Making sure that regular and proper patrols are carried around the site.
• Testing of fire alarms and other security equipment.
• Always maintain a clean and smart appearance, wearing a suit.

NHS Track and Trace Operative January 2022 – February 

Bardwoord Security - London

Duties;

• complete self-isolation compliance checks
• Keeping to set routes provided
• Using an online App to update individual reports
• Adhering to Covid guidelines and ensuring this is enforced.

Security Guard– April 2019 – August 2020
2012 Security – London

Duties;

• Monitor closed-circuit television footage to check for suspicious activities  
• To deliver an excellent staff and visitor experience. 
• Conduct site based internal and external patrols.   
• Ensure all incidents and occurrences are recorded and reported in line with policy and procedure. 
• Being fully aware of emergency controls and procedures.
•  
• Patrol site on foot to provide visible deterrence to incidents and respond quickly to disturbances.   
• Enforce company rules, policies and procedures with guests and company staff.

Programme Administrator - May 2016 – April 2019

University of Arts London - London 

Duties;

• Liaise with course tutors and ensure course Moodle pages are correct and up to date.
• First point of contact for students in person and by email. Includes shared management of the general student enquiry email account.
• First point of contact for students in person and by email. Includes shared management of the general student enquiry email account;
• Customer Service: To support (to agreed standards) customer/student focused services that include but are not limited to: supporting students throughout their entire academic career and beyond; providing a presence on the campus Student Administration Help Desk/Reception; maintaining communication with students, staff and others using a variety of relevant media.
• Maintenance of Student Records: Accurately help to maintain student records ensuring that the correct enrolment status is always reflected.
• Assessments: Supporting with data entry, quality checking and auditing. Actively follow-up with appropriate staff, escalating, when necessary, where marks have not been received or where errors have been identified. Support with sending letters and transcripts in accordance with academic regulations and Registry guidelines and timeframes.
• Storage: To help ensure the safe storage and transport of any relevant documentation both paper and electronic, such as, exam scripts, course work, and other relevant Faculty documentation ensuring that they are kept for the regulation period. Logging, retaining and disposal of documentation must comply with relevant legislation and university policies.

Luton University – BA Hon In Travel and Tourism Degree 2003 – 2006
Westminster Kingsway College – HND 2000 – 2003
Archbishop Michael Ramsey Secondary School; Maths (C) English (C)