Trinity Foster

I am a Detail oriented hotel receptionist excited at the prospect of overseeing office activities and administering records in a professional setting. Efficent and recognised by peers for my effective organizational and time management skills. Looking to apply my understanding of performing administrative and front desk tasks to this business.

I believe I have significant administration experience as in my current role I am a receptionist and most of my roles, duties and responsibilities are completed through various different programs either online or off-line. Reception is essential within the hotel setting as it is up to us to contact, update or inform each department and relay messages.

Daily at The Hotel we use Google and MS office suites. Is brilliant because once you log into google everything is located within that account and accessible to whomever if you wanted to share a spreadsheet/document

In house if there’s any issues or concerns we keep record of this within the customers reservation. We are the main point of contact so it is essential to contact relevant departments regarding the issue to the customer. This very quickly will become your first priority and it must be rectified in a professional and timely manner

I genuinely love helping people and through previously working In a management position this allows me to fully utilise my leadership skills by helping people reach their full potential .This is easily done when your aware of the teams strengths and weaknesses and delegate duties accordingly. My particular strength is communication and if I struggle to get a task completed I will make the line manager aware of where I have got to so arrangements can be made
 

Due to the Contract we have with the home office the information I deal with is extremely sensitive and must not be shared. To keep this information safe we have to comply with all in house policies and procedures we do this by Inputting various information into our systems eg.processing client information, entering data into online systems for wider company use.

If we have an influx of 20 people to check in we need the information created on various different systems to all match up. Doing this correctly is painstaking but must be correct. When learning to do any task I learn to do the task in the exact same steps/order every single time. This way I follow through each program knowing that I won’t miss out on any information as I do it the exact same way.

Im really good at gathering information off people and seeing where this information I have acquired may be and issue or problem down the line. For eg I will always ask if there’s any allergies they have if its fabric softener I will inform housekeeping if its an allergen to food I inform the kitchen. This information will also be recorded by me and stored within that reservation so the team will have access to this 24/7

Fire Marshall training and first aid training