About Umeir Ahmad:
I am a reliable, highly motivated and responsible individual, experienced in delivering an exceptional customer service within an IT environment. I can deal with people in a confident, positive manner and have experience of working under pressure in fast paced target driven roles. I am an excellent communicator with strong organisational skills and the ability to motivate others. I feel I have the ability to perform several tasks at once while prioritising my workload effectively. I am enthusiastic, intelligent, willing to learn and can easily adjust to new and challenging situations. I strongly believe determination and the ambition to succeed combined with drive and commitment, are qualities that I have in abundance.
Experience
Royal London – Senior Application Support Analyst
September 2015 – (Current)
My role as an Application Support Analyst:
- Track, log and respond to support tickets
- Create and monitor defects
- Preform software application with disaster recovery
- Ensure documentation is current and relevant
- Providing 2nd Line support to customers over 3 sites
- Subject Matter Expert in our online journey
- Ensuring software products are functioning correctly and are up to date
- Supporting the software/hardware and aiding customer with any issues
- Liaise with 3rd party companies to ensure bug and fixes are managed
Education
Napier University - 2008 – 2012
10 Colinton Road
Edinburgh
EH10 5DT
Qualification Gained: Bsc Computing (Distinction)
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