victor francis

Analytical and detail-oriented MSc International Business graduate (2024) with a solid academic foundation in business and operations, currently pursuing the Google Data Analytics Certificate. Gaining hands-on experience with SQL, Tableau, and Power BI to strengthen data visualisation and querying capabilities. Skilled in Microsoft Excel (Advanced): including Pivot Tables & Charts, VLOOKUP, Data Validation, Conditional Formatting, Text-to-Columns, Data Cleaning, Advanced Filtering & Sorting, and other functions. Demonstrated ability to communicate with diverse stakeholders and deliver results under pressure.

Online Data Analyst (Self-Employed, Part-Time) Sep 2024 – Mar 2025
Telus Digital | Old Broad Street, London, UK 
● Evaluated search engine results, ensuring accuracy and compliance with rating guidelines.
● Analyse multiple sources of information, identifying and correcting inconsistencies in digital con-tent.
● Validate and assess maps and AI-generated content for accuracy and relevance.
● Provide structured feedback to enhance AI-driven and digital search content.
Administration Assistant Intern Aug 2022 - May 2023
Aspire Cars G/X Limited | Beaconsfield, Buckinghamshire, UK 
● Performed data entry and maintained accurate records of customer details, trip logs, fares, and payment records using CRM systems, ensuring compliance with the Data Protection Act.
● Managed and updated tracking documents related to driver schedules, trip logs, fleet mainte-nance, and compliance records. 
● Generated weekly revenue reports, reconciling cash, card, and digital payments.
● Managed communication with clients and team members via email, messaging systems, and phone calls.

Assistant to President Jul 2016 - Sep 2021
A.T. Inks | Vadodara, Gujarat, India 
● Managed and maintained a structured client database in MS Excel, tracking customer interac-tions, order history, and key communications.
● Maintained client order status reports, updating the sales and packaging teams on fulfilment progress, delays, and issue resolutions.
● Performed ad hoc tasks such as processing orders in SAP B1 to support the sales team during peak periods.
● Created Standard Operating Procedures (SOPs) in MS Word, collaborating with multiple de-partments.
● Communicated effectively via Outlook and internal messaging apps to coordinate across teams.

Office Executive Mar 2014 - Jun 2015
Mehta Enterprise | Vadodara, Gujarat, India
● Managed and updated customer, dealer, and contractor records in SAP B1 and MS Excel.
● Updated and monitored inventory records using SAP, generating reports in MS Excel to analyse stock levels, preventing waste, overstocking, or stockouts.
Administration Assistant Intern Aug 2022 - May 2023
Aspire Cars G/X Limited | Beaconsfield, Buckinghamshire, UK 
● Performed data entry and maintained accurate records of customer details, trip logs, fares, and payment records using CRM systems, ensuring compliance with the Data Protection Act.
● Managed and updated tracking documents related to driver schedules, trip logs, fleet mainte-nance, and compliance records. 
● Generated weekly revenue reports, reconciling cash, card, and digital payments.
● Managed communication with clients and team members via email, messaging systems, and phone calls.

Research Executive Sep 2012 - Jan 2014
Encircle Export Private Limited | Vadodara, Gujarat, India
● Created comprehensive and detailed lists of high-selling and popular e-commerce products in Excel and generated reports for weekly team meetings.
 

University of Hertfordshire | Hatfield, Hertfordshire, UK Sep 2021 - Jan 2024
MSc | International Business (Achieved Distinction)
 

Jaipur National University | Jaipur, Rajasthan, India Apr 2016 - Apr 2018
MBA | Operations Management (Achieved Merit)

Maharaja Sayajirao University | Vadodara, Gujarat, India Jun 2009 - Jun 2012
Bcom | Accounting & Financial Management (Achieved Pass)