Vishal Sudra

IT Professional | 15+ Years in Service Desk, Technical Support & Deployment Projects

Accomplished IT specialist with 15 years of progressive experience delivering end-to-end Service Desk operations, technical support, and large-scale hardware/software deployments across SME and enterprise environments. Proven ability to operate independently or lead cross-functional teams to meet aggressive project timelines while maintaining service continuity.

Core Technical Proficiencies

• OS & Endpoint Management: Windows 10/11, SCCM, Microsoft Intune, MobileIron, ManageEngine MDM
• IT Service Management Software: BNC Remedy, ServiceNow, FreshDesk, ServiceDesk Plus, SolarWinds
• Scripting Automation: PowerShell, Bash
• Cloud & Identity: Office 365, Active Directory, Azure AD
• Project Execution: Full lifecycle hardware refresh, OS migration, application packaging, zero-touch deployment initiatives and asset management

Key Strengths

• Stakeholder Communication: Translate complex technical concepts into clear, actionable insights for non-technical users, executives, and third-party auditors.
• Vendor & Team Coordination: Liaise with global suppliers, offshore support teams, and internal departments to resolve critical incidents and escalate business-impacting events swiftly.
• Adaptability: Equally effective in small agile units and large matrixed organizations; thrive under pressure by prioritising tasks to minimize downtime.

Consistently recognized for exceptional customer service standards, proactive problem-solving, and the ability to drive projects from planning through post-deployment support.  Always looking to drive productivity through efficiency to minimise downtime through implementing long term solutions, root causing repetitive problems, collaboration, streamline workflows and contribute to shared vision and values to accelerate growth and meet organisational goals.

IT Professional | 15 Years Delivering Service Excellence & Transformational Projects Across Sectors

Dynamic IT leader with 15 years of hands-on expertise spanning Retail, Banking, Energy, Legal, Transport, and NHS public sector environments. Proven in driving end-to-end incident management, infrastructure migrations, endpoint provisioning, and large-scale deployments for 7,000+ users while upholding rigorous ITIL change control, asset compliance, and stakeholder alignment.

Key Aspects:

• Project Leadership & Execution: Spearheaded Windows 10 migrations for 7,000+ desktops/VDIs, Office 365/SharePoint cloud transitions, and 400 on-prem drives to OneDrive consolidations using ShareGate and PowerShell automation.
• Endpoint Management: Enrolled 450+ devices into Intune co-management, provisioned Android fleets via ManageEngine, and enforced MFA across Azure Entra ID—ensuring zero-trust readiness.
• Service Operations: Administered ServiceNow, ServiceDesk Plus and BMC Remedy ticketing, authored knowledge articles, triaged and progressed incidents and request workstreams, managed change controls, and trained peers to sustain first-class support standards.
• Cross-Functional Collaboration: Coordinated Palo Alto VPN rollouts with BitLocker, managed offshore software deployments, maintained SAP production access—bridging vendors, auditors, and business units seamlessly.

Excel at translating technical delivery into business continuity, thriving in fast-paced, regulated multi-site operations. Ready to lead IT service transformation, migration programs, or technical project streams in complex landscapes.

• 14.04 - LinkedIn - Cyber Security Awareness: Cyber Security Terminology - Certificate of Completion
• 08.03 - LinkedIn - Introduction to Prompt Engineering for Generative AI - Certificate of Completion
• 05.24 - Udemy - Microsoft Azure Administrator (AZ-104) - Certificate of Completion
• 10.15 - ITIL Foundation ITSM
• 09.04 - 07.08 - Sheffiffield Hallam University - BSc (Hons) Computer & Network Engineering