Wafaa Eltayeib

I have a Business Administration degree also I have extensive work experience in customer service and administration roles held over the last 10 years. This includes working as a shift runner at KFC last 3 years ,  as well as a receptionists welcoming clients at 

(Ernest & Young and Standard Life & Queen Elizabith house UK Government current at ldil as customer assistant ).  I am a very hard working and disciplined person with excellent communication skills and a passion to help others.

 I believe that I would be an excellent candidate for the role as I have a strong passion for providing excellent customer service; my interest in this area has grown from my practical experience working as a retail assistant. I would regard myself to have impeccable communication skills with the ability to deal with customers in a professional and mannerly fashion. I am also a talented multi -tasker with the ability to work on multiple tasks simultaneously, having gained this experience while working as a personal assistant in the past.

I am adaptable to change, and I am always willing to learn and develop my skills and knowledge to be up to date with the 

I pride myself on my organisational skills and my ability to prioritise while under pressure to achieve targets. In previous roles I identified, developed and implemented new procedures in the workplace to better the quality and efficiency of the business, I feel that my skills in this area would be invaluable to ( ncident Administrator)

Along with these skills I also have a keen eye for detail, an eagerness to learn and an extremely vibrant personality. I would be grateful to be offered the opportunity to demonstrate my skills further to you at interview should you wish to meet with me.

I have years of experience as an Executive Secretary and customer services. I worked for one of the most prestigious oil services companies in Sudan, where it was my responsibility to service the senior staff at all levels. I am familiar with organizing meetings with everything including booking venues, managing agendas, ordering catering, and arranging for services supplied by third parties. Part of my work was to welcome staff including senior staff at the director’s level and arrange for their travel and accommodation if required.

I used multiple computer applications, mainly Microsoft Office and I managed communications on daily basis electronically (Mainly Microsoft Outlook) and on paper based.

I am adaptable to change, and I am always willing to learn and develop my skills and knowledge to be up to date with the requirements of the job in a world rapidly changing.

I am a good team player but at the same time, I am capable of working under no supervision, flexible, and capable of multitasking and working under pressure.

         BSC. Business Administration, Sudan Open University, Sudan,    April 2011 - October 2014

• Diploma Information Technology Bayan College – Sudan,  February 2002 - November 2003
• Direct Partners Ltd – Renewable energy with Zest Energy Course     November 2023
• Certificates in Environmental Awareness, GDPR, Customer Complaint Handling