Wendy Chatterton

I have extensive experience working in various office environments. I am very customer orientated, as I am a people person. Presentations and training are my specialty. I managed a Customer Service Team, dealing with all HR requirements. I also managed a Purchasing and Logistics Department. PR is another area where I have experience, having achieved some excellent media coverage. I worked a short while as a QA administrator. Competent with both personal, and mainframe computer systems. A good team player with excellent leadership, communication and man management skills. Demonstrating a high standard of written and verbal communication. I am very loyal, versatile and keen to learn.

• Training and presentations to classroom groupsor globally using Skype or Teams
• Creating reports,manuals, training materials with considerable use of PowerPoint.
• Preparing processf lows, Visiof low charts 
• Accurately maintaining spreadsheets and databases
• Procurement of anything a yacht may require on a yacht 
• Managing up to 25 customer service operators, in a call centre environment
• Budget controland managing the day to day runningof an office
• Human Resourcesduties, including carryingout appraisals, reviewsand disciplinary hearings
• Problem Solving,using own initiative in difficult and demanding situations
• Writing, proofreading and editingpress releases
• Arranging in-houseexhibitions for journalists and open days
• Organising promotional material
• Providing information for use in variouspress events and releases
• Generation of QA releasepaperwork (Cof A’s, Cof C’s etc)
• Preparing ISO9000 documentation

September 1979 to June 1983 

David Lister High School, Hull : 

GCE Art & Design A ‘Level, GCE Economics A/O ’Level; GCE English Language O’ Level; GCE Mathematics O’ Level; CSE Sociology Grade 2; CSE Computer Studies Grade 2; RSA Typewriting Stage I