Yasir Bandey

I have thirteen years of experience in account management, from small business to large enterprise accounts. Possessing excellent interpersonal skills, I excel at building relationships and through my years of experience working in the telecoms sector, share real life experiences with my partners and customer, helping them grow and overcome challenges. I have studied Masters Degree in International Business Manager which has helped me work efficiently with people of different cultures and background. Also, with distinction in Postgraduate Diploma in Financial analysis proves I am good with numbers which is critical in my line of work.

I have over ten years of experience in sales and business account management, this tenure is made up of large business enterprise accounts and small medium-sized enterprise markets, my roles have ranged from retail sales to methodical Business Development and Account Management. Thorough tenacity, commitment and being customer focused, I’ve excelled in building and furthering client relationships, this ultimately translates to growth in revenue by up-selling, reducing churn, net-new introductions and more.

Work Experience

Gradwell Communications

Partner Development Manager  Nov 21 – To Date​

Gradwell is one of UK leading cloud communications provider, delivering end-to-end solutions to businesses of all sizes. The services include SIP trunking, hosted phone systems and connectivity. In 2021, Gradwell Communications Ltd became part of a group of leading telco providers following the acquisition of fellow 3CX Titanium Partner, The Technology Group.

As a Partner Development manager I look after the channel sales for the business, working with existing partner base and also recruiting new partners. My vast experience in direct sales has not only helped my partners achieve their business goals but also strengthen our business relations taking on additional services from Gradwell. This has helped me in increasing our revenue and maximising profits. I have also on boarded new partners to the business. My biggest success in on boarding new partner in the past year was with a partner who has brought in over half a million pounds in total contract revenue.

DRC

Business Account Manager   Sept 20 – Nov 21

DRC is a leading business communications provider, operating in the SMB Sector for over 30 years. DRC’s portfolio includes mobile (including IoT), fixed line services, data connectivity and hosted telephony systems. With in-house support team DRC manages and maintain these services for clients, providing an all-encompassing solution and above all, an exceptional customer experience.

As a Business Account Manager I had a hybrid role at DRC, finding and converting new business opportunities and managing a set of SME accounts. I engaged with C-level Execs, Business owners, IT and Finance Directors to discuss state of their Comms and how DRC is able to help their business. I already acquired a number of New logo business through marketing and calling campaigns. I also acquired number businesses with services ranging from Mobile, connectivity and Unified Communication services.  I manage a set of 82 growth accounts to develop while I work on new logo business.

Voyager Networks

Business Development Manager           May 19 – Feb 20

Since the early 90’s Voyager Networks has been providing Voice and Data services to the mid-market sector throughout the UK. By partnering with market leading Suppliers, Voyagers offers Cisco Network, Security and Voice services, Enghouse Contact Centre Solution and Fortinet Security services. Although Voyager does not target specific verticals, their success has been mainly made up of Schools & Academies, Councils and Housing Associations. 
I was employed as a Business Development Manager at Voyager, my role purely represented finding and converting new opportunities within the SMB sector. I covered multiple verticals throughout the UK. 

 Vodafone UK/ Vodafone Group 

Assistant Business Manager ​​2009-2014

Strategic Customer Specialist – Large Enterprise Accounts 2014-2017 

My eight-year tenure at Vodafone started as an assistant businessmanager, in Vodafone retail, I was quickly promoted to store manager and worked in multiple different locations to help improve sales growth. Choosing to settle in one location I joined as a Client Executive at Vodafone HQ (Newbury) I was quickly promoted to Strategic Customer Specialist and I remained in this role for 3 years supporting a one-to-one account alignment in the VLE account vertical (Very Large Enterprise) I was responsible for – BBC (Global), Thomas Cook, Travis Perkins, Aggregate Industries and more. The role was a desk based account management role whichrequired working directly with the Client on a daily bases and internal team consisting of Client Directors, Account Managers, Commercial Managers and Solution Architect. During my time as an SCS at Vodafone we reduced customer churn by 72%, increased renewal efficiencies and up-sold on global contacts by 63% (margin) 

In an effort to go above and beyond, I successfully resolved a major issue with the BBC account which lead to external recognition (The BBC) – this ultimately drove further revenue and a renewed level of confidence in Vodafone, I still hold these relationships today, my BBC contacts can provide a reference for my work.

Another example is process refinement, in a bid to streamline processes I spearheaded a documentation effort on key VLE accounts – we saw orders processed 50% more efficiently – this process was further adopted on all VLE accounts. At Vodafone my duties included;

• Developing proposals

• Interfacing closely with Customers, Distributors and Vendors

• Qualify business in/out

• Identify new opportunities, progressing the sales cycle to ultimately close

• Manage Complex Global Sales enquiries, Quotes, POs, Shipping and Warehousing.

• Closely working with Account teams to Reduce Churn and Increase Margin

• Facilitating Deal Registrations

• Foster and cultivate client relationships in order to maximize customer satisfaction and account longevity.