Yolanda Falder

Highly motivated Workplace Service Coordinator with 17 years of experience working within a large corporate. Excellent communication and interpersonal skills and can work independently or as part of a team. Ability to develop and maintain good working relationships with colleagues and contractors. Hard working with a positive attitude, a willingness to learn and adapt to new challenges. Active volunteer with many local organisations.

• Office Management: Ensured smooth front and back-office operations and maintained a high-quality working environment.
• Collaboration: Worked with the mechanical & electrical team to ensure optimal plant performance and budget control.
• Office Planning: Assisted in planning and implementing office changes with cost-effective contractors.
• Administrative Support: Supported the IT Department with scheduling, calendar management, and record organization.
• Onboarding and Offboarding: Assisted IT and HR with employee onboarding and offboarding.
• Communication: Managed internal and external communication through various channels.
• Event Coordination: Arranged training sessions and seminars, including catering.
• Reception Duties: Handled front-of-house tasks such as answering calls and greeting customers.
• Meeting Management: Scheduled and attended confidential meetings.
• Document Management: Created and distributed technical and business documents.
• Invoice Processing: Managed invoices and payment processing with Accounts Payable and suppliers.
• Software Proficiency: Utilized software including SAP, Concur, Ariba, and others.
• Compliance: Ensured compliance and managed remedial works.
• Maintenance Coordination: Arranged maintenance and extra works within contracted SLAs.
• Email Management: Managed shared mailboxes and prioritized responses.
• Reporting: Conducted regular reporting.
• Engineer Support: Ensured engineers' paperwork was up-to-date.
• Landlord Liaison: Addressed operational issues with landlords.
• Best Practices: Shared best practices with other offices and senior staff.
• Procurement: Raised purchase requisitions/orders.
• Stock Management: Maintained and ordered office stock.
• Archiving: Managed client file archiving and retrieval.
• Leadership: Led office operations in the absence of the Facilities Manager.
• Health & Safety: Maintained Health & Safety records.
• Emergency Cover: Provided emergency office cover as needed.

A-Level

NVQ 2 in Business and Administration

NVQ 2 Health and Social Care

NVQ 3 Health and Social Care