yolanda Exposito

I am a highly adaptable, capable and hardworking individual with excellent customer service experience who has grown considerably since moving to the UK from Spain. Always putting the customer first, I am a quick learner who can absorb new procedures quickly and apply them calmly and efficiently. In addition, I am committed and responsible to consistently maintain a high standard of professionalism. 

I am willing to develop further by gaining new skills and improving to be able to help and provide excellent service.

I’m currently looking for a part-time/ 0 hours contract (max 15hours/week) fully remote customer service job. 

Please view my resume for full details on my experience and education

WORK EXPERIENCE

RECEPTIONIST/HEALTHCARE ASSISTANT

    - Northway Clinic, 03/2021- present (bank contract)

    - Lewisham and Greenwich Trust - Present (bank contract)

    - B.M.I. London Independent Hospital, 09/2019 - 12/2020

Relevant Duties:

• Check referral letters, results / x-rays/visual field analysis are available for clinical sessions, and contact relevant departments to obtain information if not available. 

• Answer telephone and emails courteously, relay messages accurately and promptly, and answer general enquiries by visitors.

• Answer any enquiry from doctors’ secretaries regarding bookings or clinical results.

• Booking appointments for patients via telephone or emails

• Support communication with patients where there are specific communication difficulties. 

• Prepare clinical area and department prior to the start of clinics. 

• Measure and record routine observations of temperature, pulse, blood pressure, weight and urinalysis.

• Handle and label specimens safely and correctly 

• Taken blood when needed.

• Assist patients and chaperone whilst clinical examination/procedures are being undertaken. 

HOSTESS/ RECEPTIONIST

         - The Bloomsbury Hotel, Doyle Collection, London, October 2018- April 2019

         - Angus Steakhouse / Steak&Co, London      1/02/2017 – 06/09/2017

        - Planet Hollywood, Haymarket Street, London       01/03/2016- 17/12/2016

Relevant duties

• Welcoming guests to the restaurant in a polite, friendly and helpful manner.

• Taking payment from guests in the form of cash or credit cards. 

• Being responsible for having tables available for the bookings at the right time.

• Putting an accurate waiting time if it is required for guests without booking.

• Answering the phone and emails for arranging bookings and managing complaints or queries. 

• Greet the guests and take them to the table in a friendly manner.

RETAIL

  - Guess, Las Palmas de Gran Canarias.            24/11/2017 - 31/03/2018

  - Skeachers, Las Palmas de Gran Canaria.       01/06/2018 - 22/09/2018

ACADEMIC BACKGROUND

• B.A. (Hons) bachelor’s degree in Midwifery. University of Greenwich (2021- ongoing; 3rd year). 

• Higher Diploma in Music Performance, The Institute of Contemporary Music Performance (ICMP) – (2016/2017)

• I.E.S. Santa María de Guía (2011-2014)- Honor graduate in Anatomical Pathology and Cytology Technician.

• I.E.S Agaete (2009-2011) Bachillerato – Science

• I.E.S Agaete (2005-2009) Secondary Education Graduate