Youssef Alshemary

Professional Experience Versatile and bilingual professional specializing in cybersecurity, digital marketing, and customer service. Successfully completed a Pearson BTEC Level 5 Higher National Diploma in Digital Technologies (Merit), with Distinctions in key modules including Security and Network Management. Currently pursuing a BSc (Hons) in Computer Science with Cyber Security. Proven track record of excellence through 6+ years of customer service roles at Amazon and Primark, focusing on operational efficiency and client satisfaction. Practical experience in digital marketing tools, SEO fundamentals, and analytics. Adept at adapting quickly, solving problems, and delivering value across technical and customer-facing environments.

Education Summary I hold a Merit-awarded Pearson BTEC Level 5 Higher National Diploma in Digital Technologies (Cyber Security) from Global Banking School, with Distinctions in Security, Network Management, and Work-Based Learning. I’m currently pursuing a BSc (Hons) in Computer Science with Cyber Security (2024–2028), expanding my expertise in system protection, threat analysis, and digital transformation. My studies also include modules in digital marketing, analytics, and business intelligence, giving me a hybrid edge across cybersecurity and marketing domains.