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youssef benmouna

youssef benmouna

FTTP Desk Based Coordinator
London, Greater London

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About youssef benmouna:

I am a highly motivated and customer focused with excellent interpersonal and organisational skills. experience in a problem-solving environment with a high interest in technology and innovation I deal with all levels of management in a confident and professional manner. I am trustworthy, honest and reliable.  I am often required to work to challenging deadlines

Experience

An energetic, innovative with over 35 years’ experience in the Telecommunications Industry with a reputation for consistently delivering excellent results Excellent understanding of Health & Safety and equal opportunity policies, which I put into practice on a daily basis. During my years I have been part of a 24 hour callout team and worked other shift patterns. I am also keen and willing to further develop new skills and competencies to gain more knowledge in large-scale projects and programmed in highly-complex and demanding environments. I am highly motivated, confident, and professional and results driven. I am honest, trustworthy, hardworking, keen, reliable and enthusiastic an adaptable person ready to learn new skills to meet the challenges of an increasingly competitive market.

Education

.Excellent Customer Focus, Problem Solver, Flexibility

 

  • Detailed knowledge of and understanding of the BT Openreach Network infrastructure

 

  • Customer Service Systems (CSS) (COSMOSS)

 

  • NEO/Netcool/Phoenix/rPACS (PIPeR/LLUMS/INS/ORWFMT/LINESEARCH/ SOLO, OptiMUS, 

 

  • IT Literate, Computing: proficient in Ms Word, Ms Excel, Ms Mail and the Internet

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