Yvonne Carroll

A highly motivated, conscientious, and organised professional with extensive experience providing services to a broad range of stakeholders, including businesses, entrepreneurs, schools, students, and parents. Skilled in promoting Careers Wales services and facilitating meaningful connections between employers and educational institutions. Adept at brokering work experience and apprenticeship opportunities for students across Mainstream and Special Schools, negotiating agreements, and overseeing successful placements.

Demonstrates strong ability to establish and maintain collaborative relationships with partners, stakeholders, employers, and professional organisations to enhance employer engagement initiatives. Experienced in planning and executing events in collaboration with Local Authorities and MPs, as well as delivering presentations to diverse audiences such as employers, sector representatives, work-based learning providers, young people, and colleagues.

Possesses outreach and group facilitation skills, including the delivery and coordination of employability workshops and webinars. Technologically proficient with various computer applications, including Microsoft Office Suite, Excel, Adobe, and company databases for accurate record-keeping.

Holds CeMAP & CeRGI qualifications and has achieved DLA Authority Level 2, demonstrating a strong background in mortgage advisory within fast-paced banking environments. Brings robust customer service, sales, and marketing expertise; adept at interviewing clients, providing information, advice, and guidance both in-person and remotely. Offers comprehensive knowledge of cashiering, administration, reception duties, diary management, and complaint handling in target-driven settings.

Qualified with Teaching Assistant Level 2 (OCN) certification and two years’ experience supporting positive classroom environments and fostering children's skill development and self-confidence. Over three years of retail experience with Woolworths, ten years as a volunteer First Aider for a local youth rugby team, and two years' experience as a Fire Warden with IOSH qualification. 

Recognised for an approachable demeanour, effective communication, and problem-solving abilities.

A highly motivated, conscientious, and organised professional with extensive experience providing services to a broad range of stakeholders, including businesses, entrepreneurs, schools, students, and parents. Skilled in promoting Careers Wales services and facilitating meaningful connections between employers and educational institutions. Adept at brokering work experience and apprenticeship opportunities for students across Mainstream and Special Schools, negotiating agreements, and overseeing successful placements.

Demonstrates strong ability to establish and maintain collaborative relationships with partners, stakeholders, employers, and professional organisations to enhance employer engagement initiatives. Experienced in planning and executing events in collaboration with Local Authorities and MPs, as well as delivering presentations to diverse audiences such as employers, sector representatives, work-based learning providers, young people, and colleagues.

Possesses outreach and group facilitation skills, including the delivery and coordination of employability workshops and webinars. Technologically proficient with various computer applications, including Microsoft Office Suite, Excel, Adobe, and company databases for accurate record-keeping.

Holds CeMAP & CeRGI qualifications and has achieved DLA Authority Level 2, demonstrating a strong background in mortgage advisory within fast-paced banking environments. Brings robust customer service, sales, and marketing expertise; adept at interviewing clients, providing information, advice, and guidance both in-person and remotely. Offers comprehensive knowledge of cashiering, administration, reception duties, diary management, and complaint handling in target-driven settings.

Qualified with Teaching Assistant Level 2 (OCN) certification and two years’ experience supporting positive classroom environments and fostering children's skill development and self-confidence. Over three years of retail experience with Woolworths, ten years as a volunteer First Aider for a local youth rugby team, and two years' experience as a Fire Warden with IOSH qualification. 

Recognised for an approachable demeanour, effective communication, and problem-solving abilities.

Level 6 Diploma in Career Guidance and Development 2017 -2019 

 CeMAP - Institute of Financial Services  -  Undergraduate Degree 2002  

  CeRGI  - Institute of Financial Services -    Degree 2005  

NVQ Level 3 - City And Guilds -  Information Advice And Guidance 

NVQ Level 2 - OCN Teaching Assistant 2005