Zeena Abusaleh

Dynamic Business Support Assistant and HR graduate with a First-Class Honours degree in Human Resource Management and a Level 5 CIPD qualification. With 5 years of diverse administration experience gained in esteemed global companies across Dubai and the UK, I bring a proven track record of excellence in managing evolving priorities, optimizing organizational efficiency, and fostering exceptional customer service.

Proficient in HR software systems such as Breathe HR and iTrent, alongside expertise in Microsoft Office, particularly Excel, I am equipped to excel in HR and Recruitment roles. My commitment to confidentiality and seasoned ability to handle sensitive information sets me apart as a trusted professional.

I am passionate about leveraging my academic insights and administrative finesse to make a meaningful impact in HR and Recruitment. Recognized for my persuasive communication skills and the ability to thrive in both team dynamics and solo ventures, I am eager to connect with professionals and opportunities in this dynamic field.

Front of House Receptionist

Bruntwood (All buildings) - Birmingham

Sep 2022 - Sep 2023

Worked with Bruntwood within house systems.

Perform front-of-house responsibilities, such as welcoming and assisting guests and staff, to deliver exceptional customer service.

Execute standard office duties, including managing correspondence, emails, filing, event coordination, and switchboard operation, to optimize reception area efficiency.

Improved query resolution time by 20% for 30+ daily inquiries.

Efficiently managed, received and distributed 250+ incoming mail and parcels to respective offices.

Business Support Officer

Birmingham Children's Trust - Birmingham

Feb 2023 - May 2023

Streamlined business support services for internal and external

customers, achieving 20% fewer customer issues and a 15% rise in

satisfaction.

Handled an average of 25 child allocations daily, maintaining accurate

and up-to-date information, forms, and correspondence within the

ECLIPSE system.

Maintained 100% compliance with data protection and GDPR by

safeguarding sensitive records.

Ensured adherence to various statutory regulations, including health

and safety standards, resulting in 0 incidents of non-compliance

during the period.

Sustained responsive service by flexibly managing workload

fluctuations.

HR Admin

The Brass World - Keighley

Jan 2021 - Apr 2022

Managed HR databases for 20+ employees, ensuring accurate records and employee data.

Utilized Breathe HR software to oversee the complete employee lifecycle, including managing probation periods for 10+ employees and recording 50+ instances of leave.

Ensured accurate payroll for 20+ employees, including deductions, taxes, and bonuses, enhancing satisfaction. 

Handled 20+ employee grievances and conflicts, aligned with policies, fostering harmony. 

Led recruitment with job postings, reviewing 100+ resumes, conducting 15+ interviews, and selecting top-tier talent for improved performance.

Real Estate Promoter 

Azizi Developments, Cityscape Global - Dubai

Jun 2017 - Aug 2018

Scheduled property bookings and led virtual and on-site tours.

Negotiated deals, matched clients with suitable properties.

Cultivated relationships with buyers and investors.

Collaborated with sales team for strategies and support.

Bachelor of Arts Honours Degree in Business and Human Resources Management 

Coventry University 

Sep 2019 - June 2022

Modules: Organisational Design and Development, Employment Law, International Human Resource Management, Financial Aspects in HR, Resourcing and Talent Planning, Strategic Reward Management.

Dissertation: Analyzing COVID-19's Impact on Baby Boomer Motivation and Performance.

Elected as a Vygo peer mentor, orchestrating academic support and study schedules for fellow business students.

Guided international students via WhatsApp and WeChat, adeptly resolving queries and concerns.

International Business Foundation Programme

Coventry University 

Sep 2018 - June 2019

Modules: Business Behaviours; Economics and Finance; Skills for Business.