Zuzanna Raszewska

I am graduated in Business Management (Bachelor’s Degree) and I am a highly motived, energetic, ambitious person who developed high quality skills in selling, administration and customer service. I am reliable and dynamic member of a team and also work well as individual. I am professional who create success via hard work, and transform obstacles into achievements. I have experience in working under pressure and using my own initiative. I am also adaptive to new technologies and applications.

Work Experience :

October 2023-Present – Oradent Dental Practice

Receptionist/Administrator

Responsibilities include :

- Collecting debts from patients accounts

- Schedule appointments for patients,

- Maintain patient accounts and records,

- Submit patient claims to insurance companies,

- Assist patients in filling out required intake and medical forms,

- Confirm appointments with patients via phone or email,

- Manage and organize specialist referrals,

- Inform patients of payment options if applicable,

- Keep track of office supplies and place orders for more supplies when necessary,

- Perform basic accounting tasks such as taking patient payments and preparing billing statements,

- Update patient insurance information,

- Ensure all dental office equipment is functioning properly,

- Sort and organize incoming and outgoing mail,

- Maintain petty cash available in the dental office,

- Ensure reception area is maintained and professional in appearance,

March 2023-September 2023 – Dartford Sainsburys Warehouse ( JobandTalent/GXO)

Account Coordinator (Shift Manager)

Responsibilities include :

- Providing a positive customer experience, dealing with any worker queries,

- Address performance and attendance issues and make recommendations for personnel actions

- Monitor on-site operations as assigned, to ensure performance standards are maintained

- Achieving KPIs

- Oversee and manage the daily implementation of the operational plan

- Regularly updating Account manager with risks and potential opportunities

- Building strong client relationships

- Effective worker management including absence, performance, retention, etc.

- Plan and organise the induction process for new starters including a meet and greet and issuing of welcome packs/uniforms, etc.

- Responsible for accurate incident/accident reporting

November 2022- March 2023 – Longfield PolyClinic

Clinic Administrator and Business Development Coordinator,

Responsibilities include :

- Handling incoming and outgoing correspondence,  

- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them      appropriately,

- Answering screening and forwarding incoming phone calls,

- Handling administrative requests and queries from senior managers,

- Manage data in spreadsheets and reports

May 2022- November 2022

Executive Assistant/Admin Level 5

Responsibilities include :

- Preparing contracts for subcontractors,

- Dealing with daily mails and phone calls,

- Doing daily administration tasks,

- Keeping all data up to company standards,

- Making sure all contracts are up to

Bachelors in Business Management-

Solent University