Customer Service Advisor Working From Home - Liverpool, United Kingdom - BA-Hired

BA-Hired
BA-Hired
Verified Company
Liverpool, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Service Advisor Working From Home (Fully Remote)

  • Initially 12 months, with a view to extension and opportunity for a permanent role
  • Hours: 37.5 hours per week, Mon-Sat, shifts across 08:00 18:00 weekdays, 09:00 17:00 Saturdays (Saturdays will be 1 in 2 and lieu days will be given when working Saturdays).
  • Remote / Working from home
- £14 per hour


The role of remote / work from home Customer Service Advisor:

  • Delivering an outstanding service to our customers on every call and helping as many customers as you can.
  • Assisting customers find the right financial solutions for their needs to help their financial wellbeing example repayment arrangements
  • Helping to keep the customers and the bank safe
  • Solving problems and escalating issues when necessary
  • Sharing best practice with colleagues, utilising our internal procedures
  • Delivering on customer requests, following our processes to safely complete key updates

The ideal Customer Service Advisor:


  • Enthusiastic to learn new skills, selfmotivated and a passion to make a positive change in society
  • An ability to build strong relationships and influence colleagues at all levels
  • The confidence to share ideas and embrace new ways of working and a desire to learn new skills
  • Strong decision making and the confidence to speak up
  • Excellent communication, empathy and listening skills
  • Strong teamwork with a high level of motivation
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