Customer Success Manager - United Kingdom - FE fundinfo

Description

FE fundinfo is a global leader in investment fund data and technology.

We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.

We are currently recruiting for a Customer Success Manager to join our team in Woking (hybrid, 1 day/week in the office).Our Client Experience team is crucial to the success of our industry-renowned customer service function; this function is vital in enabling our clients to achieve their business goals.

Your key responsibilities as a Customer Success Manager will include to:

Assisting our customers throughout their journey from sales prospects to becoming active users of our productsDelving into the world of customer loyalty and cultivate strong, enduring connectionsEnsuring customer success by anticipating and resolving issues before they arise; Stay ahead of the curve by proactively identifying opportunities and presenting cutting-edge solutions to help our customers thrive with our products.

Staying informed about our diverse product offerings as well as our customers' businesses and requirements to provide insightful suggestions and recommendationsKeeping a close eye on our customers to ensure they are consistently reaping the maximum benefits from our products and servicesCoordinating with internal teams to align our customers' needs with our products and services development strategy To join us as a Customer Success Manager, you will need the following skills and experience:

You must have asset management/industry experienceYou must possess exceptional presentation and communication skillsYou should have prior experience in customer successYou must be skilled in exerting influence, engaging in negotiation, and effectively persuading othersYou should possess an analytical mindset and be inclined to make connectionsYou have a strong familiarity with Microsoft 365, particularly Excel and PowerPointYou will need excellent relationship-building skills and client-facing experienceYou will ideally have a degree in Economics or FinanceYou will ideally have prior knowledge of Salesforce By joining the team at FE fundinfo as a Customer Success Manager, you will be offered the following:25 days annual leave (option to buy an additional 5 days per year)Enhanced paternity, maternity, and shared parental leavePension schemeSponsored learning and development, including formal qualificationsHealth coverDiscounted gym membershipsBike to Work schemeEye care and flu jabs In addition, you will have the opportunity to work for a company that values Trust, Connectivity, and Innovation.

In line with our core values, you can also expect the following:

Full LinkedIn Learning accessA sustainable business that cares for the environment and our communitiesOpportunities to give back to local communities through volunteer daysVersatile work options to support your unique work-life balanceBecoming a part of Charity Challenges to raise money for charities selected by employeesOptions to join and lead diversity and inclusion initiativesInvitations to office social events and sports activities Apply today for immediate consideration and we will endeavour to get back to you within 5 working days.

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