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- Client Liaison: Serve as the primary point of contact for high end business clients, providing exceptional service and building strong relationships to enhance client satisfaction and retention.
- Administrative Support: Manage day-to-day administrative tasks, including scheduling appointments, coordinating travel arrangements, and handling correspondence on behalf of the business team.
- Project Coordination: Assist in the planning, execution, and follow-up of various luxury business projects, ensuring that all tasks are completed on time and within budget.
- Data Management: Maintain accurate and up-to-date records of client interactions, project details, and other relevant information using our internal systems and databases.
- Event Management: Support the planning and execution of professional events and exclusive client gatherings, by coordinating logistics, managing guest lists, and overseeing operations.
- Cross-Functional Collaboration: Collaborate closely with colleagues across departments, including Directors, Senior Stakeholders, HR, Finance to ensure alignment and synergy in delivering comprehensive luxury business solutions.
- Quality Assurance: Uphold the highest standards of quality and professionalism in all interactions with clients, colleagues, and external stakeholders, reflecting positively on the reputation of the luxury business division.
- Continuous Improvement: Identify opportunities for process optimisation and efficiency gains within the luxury business support function, proposing and implementing innovative solutions to enhance productivity and effectiveness.
- Proven experience in a similar role within the luxury sector, demonstrating a strong understanding of luxury brands, products, and consumer behaviour.
- Exceptional organisational skills and attention to detail, with the ability to manage multiple tasks simultaneously and prioritise effectively in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to build rapport with clients and colleagues at all levels of the organisation.
- Flexibility to adapt to changing priorities and deadlines, with a proactive and solutions-oriented approach to problem-solving.
- A passion for luxury lifestyle and a commitment to delivering unparalleled service and support to discerning clients in the luxury market.
- Previous experience working with high-net-worth individuals or luxury clientele in a customer-facing role.
- Experience organising and managing high-profile luxury events, from concept development to execution and post-event analysis.
- Ability to work under pressure
- Adaptable - working towards tight deadlines
- Proactive
- Birmingham City Centre - Office-Based (Monday - Friday, 9am - 5.30pm)
- Up to £48,000
- Joining a well established professional services organisation, with the opportunity to mould this role to your own with a creative & innovative approach
- 33 Days Annual Leave
- Purchase Additional leave scheme
- Season ticket loans
- Electric vehicle / cycle to work schemes
- Leisure & retail discounts and cashback schemes
- Plus much more
Client Services Manager - Birmingham, United Kingdom - Gleeson Recruitment Group
Description
GRG are pleased to be working with a professional services organisation looking to recruit a Client Services Manager, due to both organic and organised growth
In this role you will be responsible for providing comprehensive administrative and operational support their Business Support division. You will play a vital role in ensuring the smooth execution of client services, maintaining high standards of professionalism, and contributing to the overall success of the premium business segment. This role demands impeccable organisational skills, attention to detail, and a deep understanding of the luxury market.
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