Technical Manager - Kegworth, United Kingdom - Refresco

Refresco
Refresco
Verified Company
Kegworth, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description

Company description:
Refresco UK are part of Refresco Group the world's largest independent soft drink's manufacturer.


Job description:

Customer Technical Manager

Refresco UK - Flexible Location (this role can work from any of the Refresco UK sites - Pontefract, Kegworth, Bridgwater, Milton Keynes)

Competitive Salary, plus annual bonus, plus good company pension, hybrid working.

Refresco the world's largest independent soft drinks manufacturer seeks a passionate, agile and expert
Customer Technical Managerto lead our Customer Technical Support Team. Together, you will manage our customer's technical questions, complaints and issues, including site visits and act as the link between the site quality teams and customer technical teams.

This role is criticalin helping Refresco UK maintain and enhance the customer relationships we have built up over many years, so you will need to be great at working with people both internally and externally.


If you are an experienced customer technical manager with relevant qualifications and a food or drinks industry background we would like to hear from you

About the Role
You will be leading a team of 6, covering customer technical support across 6 Refresco UK sites.

You will report to the Head of Technical and deal directly with our larger customers, as well as acting as a point of escalation for your team when they needyour input with the customers for whom they have direct responsibility.

You are already a qualified, experienced Customer Technical Manager, so you probably know what is involved, but to be transparent, here are some of your key tasks and responsibilities as
Customer Technical Manager at Refresco UK:

  • Manage the technical relationship between all customers and your team.
  • Report key customer KPI's and initiate corrective actions when KPI's are not on target.
  • Work closely with site quality teams so that customer expectations are clear and acted upon.
  • Facilitate customer site visits and audits.
  • Respond to customer enquiries promptly, appropriately and in full.
  • Work with the commercial team to understand and drive customer quality improvements.
  • Ensure customer technical representation at customer review meetings, providing necessary technical information as required.
  • Develop your team to realise full potential ensuring that regular 1:1's, development plans and appraisals are in place

About you


You will have been in a similar role as a customer facing technical manager for 3 to 5 years, with experience in food or drinks manufacturing, and relevant qualifications in food science or food technology.

You can demonstrate that you have focused on yourcontinuous professional development by keeping your technical knowledge up to date. You will be familiar working with customer ERP based technical systems.


Just as important, you are comfortable working with and communicating at all levels of seniority, both internally and externally, passionate about what you do and able to adapt and respond at short notice if needed.

At Refresco we work at pace and this isdriven by our customers so you will need to do the same.

As a result the ability to prioritise customer issues is essential and you may need to change direction at any moment


Ultimately, we want you to reflect and resonate the Refresco Values as we believe these are what has made us successful to date and will help us to grow in the future.


Reward & Benefits:

The salary for this role is dependent on experience.

We offer an annual bonus incentive and a good company pension scheme, personal private healthcare, 3x basic salary life assurance plus 25 days holiday in addition to bank holidays (with the option to purchaseadditional holidays) and access to a sports and social fund.

Working hours are Monday - Thursday , Fridays and we have free, onsite parking. We also offer our employees access to GroceryAid - a support service offering financial, legal,wellbeing and practical support, advice and counselling


About Refresco
Our drinks on every table. That's the Refresco vision.

We're a global business and currently produce 12 billion litres of soft drinks from nearly 80 manufacturing plants in Europe, North America and we've just opened in Australia, and we're only just gettingstarted.

We have grown from just 2 sites in 1999. Our Group Headquarters are based in Rotterdam, Netherlands.

We're the proud owners of six drinks manufacturing sites within the UK.

Our UK business provides a great place to work for over 1,800 employees, who produce private label soft drinks and fruit juices for all the leading UK supermarkets, plus some of thebest known UK drinks brands such as Monster Energy, Ocean Spray and Innocent.


From the purchasing of the raw materials such as fruit juices and CO2, through to the finished product delivered to your table, we cover the full manufacturing cycle for our customers.

And, whether it's packed in cartons, bottles or cans, we ensure thatour products are made to the highest quality standards.

**_Refresco believes that equal opportunity for all is fundamental to our company's values and all our applicants can expect fairness and transparency in our recruitment process._
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