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    Engineer software - United Kingdom - Xerox Corporation

    Xerox Corporation
    Xerox Corporation United Kingdom

    1 day ago

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    Description
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    City
    Leeds, Wakefield
    State/Province
    West Yorkshire
    Country
    United Kingdom
    Department
    Technical Customer Services
    Date
    Tuesday, April 9, 2024
    Working time
    Full-time
    Ref#

    Job Level
    Job Type
    Experienced
    Job Field
    Technical Customer Services
    Seniority Level
    Entry Level
    Description & Requirements
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    About Xerox Holdings Corporation
    For more than 100 years, Xerox has continually redefined the workplace experience.

    Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power today's workforce.

    From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done.

    Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech.

    Learn more at and explore our commitment to diversity and inclusion.

    We'rean industry leaderthat'srapidly growing our Technical Services division and have an immediate need for professional Onsite Engineer to delight our customers.


    Primary Responsibilities:
    Provide outstanding service to our client . It is imperative thatour customersdevicesare working correctly, and thattheyreceive top-notch service at all times.
    Use electro-mechanical skills to repair devices . Xeroxprovidestraining by certified instructors, as well as online and in-house training. A good foundation of electrical and mechanical knowledge will help you learnour industryquickly.
    Achieve key productivity goals .

    This includes 5 gross calls per day, an efficiency rating (fixing it right the first time) of 50% or higher, response time commitments between 2-4 hours, and keeping parts costs to a minimum.


    Skills and Qualifications:

    Electro-mechanical experience includingusing a multi-meter to troubleshoot electrical circuits, and the ability to read andcomprehendelectrical schematics to properly troubleshoot systems.

    This could include past roles as a Military or Veteran with electro-mechanical experience,HVAC/Cable Internettechnician, Electrician, AutomotiveMechanic,or Repair.
    Superior time management skills and RELIABILITY . Our customers are counting on you.

    Ifyou'rea "10 minutes early is on time, and on time is late" person, we want to talk about your career goalsWe value dependable employees who are eager to meet deadlines.

    This is an extremely active position that requirestheability to lift 50 pounds , walking, standing, squatting, bending, and driving for over 50% of the workday .Safety is our top priority especially aroundelectrical components.

    Lexmark/Xerox copier/printer training beneficial
    Here'swhat success looks like in the first 60days:
    You havesuccessfully navigated through our new hire trainingandcompleted the technical training courseswhich haveset you up for success in the following categories:
    Comprehensive understanding of our company and customer service culture.
    Clearexpectations in reference tocall load, territory alignmentand client satisfaction.
    Thorough knowledge base of the equipment and inventory needs to support your territory.
    Actively and correctly completing service calls independently.


    Additional Benefits:
    ~ Substantial growth opportunities for future career development within a supportive and collaborative company culture.

    #J-18808-Ljbffr
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