Administrator - Digital Service Assistant (German - Birmingham, United Kingdom - Beazley

Beazley

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Digital Service Assistant (German and English required)

Beazley:

Beazley is a specialist insurance company with over 30 years' experience helping people, communities, and businesses to manage risk all around the world.

Our products are wide ranging from cyber & tech to marine, healthcare, financial institutions, and contingency, covering risks like the weather, film production or protection from deadly weapons.

We have a wonderful mix of cultures, experiences, and backgrounds at Beazley with over 1500 of us working around the world.

Employee's diversity, experience and passion allow us to keep innovating and moving forward, delivering the best. We hire people with wide perspectives, and we have set bold diversity targets as we work towards excellence.

Beazley Digital:

The cross-functional team, combining operations, technology and underwriting aims to develop, underwrite, and deliver seamless, intuitive digital insurance solutions for clients and brokers.

The team are responsible for developing new underwriting and risk management solutions and harnessing opportunities presented by advances in data and technology, to ensure brokers and clients can continue to access well-executed, clear insurance cover through slick systems.

Job Summary:

To work alongside our underwriting teams to provide an efficient and effective customer service to our brokers and clients via our digital platforms.

Key Responsibilities:

Customer Support:

Ensure all interactions and transactions are accurate, within Service Level Agreements (SLA) and the agreed authority limits set by Beazley and the underwriting teams.
Interact with other teams within Beazley, ie Claims, Finance, Compliance, Management Services and Controls on matters affecting or related to accounts within the portfolio.
Help maintain performance standards through supporting other team members in achieving their service/quality levels and targets, as required.
Take accountability for continuously improving service, ensuring all proposed solutions work towards the betterment of the customer experience.

Reporting

Provide accurate management information to senior management team and underwriters.
Produce ad hoc reports, presentations and marketing literature for senior managers, underwriters and other members of staff as requested.
Utilise team feedback and metrics to identify ways to increase, improve and expand services.

Broker/Client Interaction

Maintain and develop key relationships including brokers and external clients, promoting the Digital Service Team, and provided services
Encourage, report and implement broker feedback on systems, processes and services
Support the onboarding and ongoing training of brokers, encouraging and promoting broker selfsufficiency on our platforms

Personal Specification:

Skills and Abilities

Language skills fluent in German and English
Accurate and numerate
Computer skills good working knowledge of MS Office, well developed spreadsheet skills
Able to communicate effectively with others, both verbally and in writing
Motivational skills, team worker as well as able to work on own initiative
The ability to manage time, meet deadlines and prioritise

Knowledge and Experience