Service Advisor - Gateshead, United Kingdom - SVAT Ltd trading as SIXT Van and Truck

SVAT Ltd trading as SIXT Van and Truck Gateshead, United Kingdom

1 day ago

Full time Customer Service / Support

Description

As SIXT Van and Truck continue to grow and expand our footprint in the UK, we are pleased to offer an exciting opportunity to join us as a Service Advisor based in our Newcastle Depot. We are looking for service-oriented executive with strong customer Service skills for the van and truck rentals division in UK. We also welcome applications from those looking for a lateral move to a new career, and are keen to hear from those in hospitality, financial services, trained hotel specialists & sales/travel executives with retail experience.

The Role:
Working on the Central Hire Desk, based in our Newcastle Depot, the Service Advisor will respond to, and resolve, customer queries relating to breakdowns, ensuring that excellent customer service is provided at all times, and that all repairs are carried out efficiently and within agreed budgets.

How you will fill your days:

Manage and respond to customer queries regarding breakdowns, ensuring that queries are dealt with efficiently.
Complete all relevant administration relating to customer queries and vehicle maintenance
Manage daily maintenance of vehicle fleet
Assist customers to resolve any queries they may have, providing excellent customer service at all times.
Monitor costs agreed with suppliers to ensure that these are adhered to at all times
Monitor maintenance budgets to ensure that these are adhered to at all times
Monitor workload of inhouse and mobile mechanics.
Update fleet maintenance records on a daily basis
Monitor vehicle MOT and Services and Inspection schedules to ensure compliance
Work closely with other departments to ensure all processes are followed
Monitor and manage V.O.R (vehicle off road) reports

Applicants should have:

Significant experience working within a high-volume, fast-paced Service Advisor role, preferably within the Hire industry
Outstanding Customer Service
Ability to work effectively under pressure and prioritise your workload to meet competing deadlines
Strong attention to detail
Effective communication skills with the ability to build strong stakeholder relationships
Proficient in MS Office packages, specifically Excel and Word

About Us

We're looking to recruit the best talent the industry to help us grow even further. As a SIXT Van and Truck employee, you'll enjoy loads of benefits such as staff incentives and loyalty holidays. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote from within.

Benefits include:

Competitive salary and bonus scheme.
Employer Contributory Pension Scheme.
Life Assurance.
Up to 25 days annual leave plus public holidays.
Employee Assistance Programme

So what next?
If you fit the profile and are up to the challenge, we would love to hear from you
To apply, all you need to do is upload your CV and complete our short application form and we'll take it from there.

Job Types: Full-time, Permanent

Salary: up to £25,000 per annum

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