Aviation Customer Operations Supervisor - Battersea, United Kingdom - The London Heliport

The London Heliport

Verified Company

Battersea, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Operations Supervisor

Department:
Operations

Reports to:
Heliport Manager

Location:
The London Heliport

Working Hours:40 Hours per week, mixture of early/late/day and weekend shifts.

Main Purposes of Position

To lead the London Heliport Customer Operations team in providing a comprehensive, safe service to customers, aircrew, visitors, and passengers using The London Heliport.

Responsibilities

Manage the Operations Coordination team and provision of front of house services to all callers, visitors and users of the heliport.
Carry out all duties of an Operations Coordinator including shift work and weekend working.
Oversee and conduct initial and ongoing training of operations staff.
Manage Operations staff rostering including authorisation of annual leave to optimise available staffing in accordance with operational requirements.
Ensure landing slot requests are processed and planned in accordance with heliport operating instructions, liaising with internal air traffic and handling/ firefighting functions and ensure the safe and smooth running of the flying programme.
Provide a high standards of customer service and care.
Maintaining a good working relationship with operators and users of The Heliport.
Ensure safety and security of passengers, aircrew and visitors in landside areas and during handover to and from airside at all times.
Compile and provide reports to internal departments and external stakeholders and authorities.
Manage stocks and supplies to service the department including customer lounges.
Maintain presentation of all public landside facilities
Manage purchasing of supplies and consumables for all departments.
Act as part of the emergency incident team (including first aid) under Heliport emergency orders.
Act as a member of the London Heliport safety management and emergency planning committees.
Liaise with the Civil Aviation Authority, emergency services, local and national security, border and public protection agencies and any other interested external statutory bodies.
Perform all duties as trained in accordance with Safety Management Systems, Company Health, Safety & Environment Policy, other company policies and procedures and The Heliport Manual, observing external regulatory authorities as appropriate.
To undertake any other reasonable duties and responsibilities as delegated or directed.