Customer Happiness Executive - Sheffield, United Kingdom - Perkbox

Perkbox

Verified Company

Sheffield, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer happiness starts with you

Does this sound like you?
You're
naturally passionate about customer centricity.

Being
commercially minded, you know that without our happy customers, there would be no Perkbox You get excited about
continuously driving for excellence, and you love to be
proactive when seeking out
ways to improve things.

You're excited to get involved in
influencing change
based on customers' feedback and you're eagle-eyed when it comes to
spotting patterns or problems, sometimes before they even arise You're
fascinated by the details, and you're
motivated to resolve or report issues quickly.

You understand the importance of a
great employee experience and you're looking to contribute to a hard-working team who shares key information and best practices in a
motivated, supportive environment.

To be successful you'll have:

The ability to adapt to process changes, changing priorities, and customer needs.
A keen desire to contribute to a collaborative team environment
A proactive approach seeking out ways to improve our processes and product, with a long term view of customer happiness.
An analytical mind using critical thinking to observe and spot patterns with confidence to make decisions
Confidence to report critical errors to our product and engineering teams to enhance the platform
Great organisation skills and high attention to detail
Selfmotivation and being able to effectively manage your own time
The ability to communicate effectively, picking up on our brand tone of voice in both written and verbal communication
Resilience to tackle challenging situations and, on occasions, very high volumes of traffic

What you'll be doing (in a nutshell):

You'll be the first line of contact for our globally expanding product, driving an excellent customer experience every step of the way.

You can expect to collaborate with our product and operational teams to minimise product issues, as well as feedback on services and process improvements.

You'll have the scope and opportunity to be involved with other areas of the business and bring your ideas and problem solving skills to the wider team.

You'll be liaising with a broad spectrum of people, internally and externally, including third-party businesses, partnerships, marketing, product & engineering, and our colleagues in Australia, working collaboratively towards a common goal.

Day to day you can expect to:

Work to create a world-class experience for our customers
Answer customer calls
Reach out to and connect with our customers to gather feedback
Liaise with the product team (and others) to enhance our platform

Some of the ways we look after our teams:

Unlimited Holiday, with a minimum of 25 days
Flexible/hybrid working (2 days onsite per week)
All the perks on the Perkbox platform
Free online GP
Gym discounts

- £300 learning budget each year for anything work-related

A home office budget
Enhanced pension scheme
Enhanced sick & parental leave
Free counselling sessions (under EAP)

You can also see the full list of benefits on our careers page

Why Perkbox?
Our mission is to enable organisations to align their people with their purpose.
We're an ambitious, fast-paced scale-up where things change all the time. The success of our mission depends on your high expectations, your autonomy and your proactivity. We don't have a rule book and that's why we always strive to work better together.

We're up for a challenge to solve problems that are bigger than us, and we promise you one thing for sure - you will never stop growing here.

Perkbox works with companies to care for, connect with and celebrate teams by enhancing their experiences in and outside of work.

We have established ourselves as a leader in the UK market by providing an intuitive platform that has a tangible impact on the culture, happiness and well-being of employees across the country

Here's what our interview process looks like:

First stage interview:
a 1 hour zoom call with Amber McNiff and Jessica Heath, our Customer Happiness Team Leads

Second stage interview:
a 1 hour Zoom call with Sarah Mannion, the Director for Process Excellence.