- Professional knowledge acquired through degree supplemented by diploma level specialist training, management qualification, or equivalent, and experience.
- Experience in managing contracts and relationships with system partners.
- Negotiate on difficult and controversial issues including performance and change.
- Demonstrated capability to plan over short-, medium-, and long-term timeframes, and adjust plans and resource requirements accordingly.
- Extensive knowledge of specialist areas acquired through postgraduate diploma, or equivalent experience or training, plus further specialist knowledge or experience to Master's Level equivalent.
- Evidence of post qualifying and Continuing Professional Development.
- Must have an understanding of the background to, and aims of, current health care policy, and appreciate the implications of this on engagement.
- Must be able to provide and receive highly complex, sensitive or contentious information, negotiate with senior stakeholders on difficult and controversial issues, and present complex and sensitive information to large and influential groups.
Contracts Manager, Non-Emergency Patient Transport Services - Melbourn, United Kingdom - East of England Ambulance Service
Description
Job summary
The post holder will be delegated responsibility for day-to-day delivery and management of resources and staff, delivering the service within a specific area and NEPTS contracts, which will align with the overall Integration Directorate and be accountable to the Contracts Lead and Operations Lead.
There are three posts available:
Contracts Manager - Luton & Bedfordshire
Contracts Manager - North Essex
Contracts Manager - Hertfordshire & West Essex
Main duties of the job
The post holder will be delegated responsibility for day-to-day delivery and management of resources and staff, delivering the service within a specific area and NEPTS contracts, which will align with the overall Integration Directorate and be accountable to the Contracts Lead and Operations Lead.
The post holder will lead and have line management responsibility for the Local Operational Teams and manage the day-to-day relationship with the local ICB aligned to the NEPTS contracts.
The Contracts Manager, NEPTS must ensure all staff assigned to the NEPTS contract deliver high-quality services in line with the Trust's values, policies and procedures, as well as overseeing the management of attendance, performance, and conduct.
The post holder will ensure compliance with Health and Safety, and infection prevention control, on all aspects within your group of stations, and be accountable for delivering services within the budget of the locality.
The Contracts Manager, NEPTS will work with the Trust's HR Department and aligned People Strategy and annual workforce plans, to identify recruitment requirements and lead in the recruitment and selection processes.
About us
We provide 24 hour, 365 days a year accident and emergency services to those in need of emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.
We offer non-emergency patient transport services in parts of our region. We can help patients who need non-emergency transport to and from hospital, treatment centres and other similar facilities.
We can also provide transport for people who can't travel unaided because of their medical condition or frailty.
Job descriptionJob responsibilities
The post holder will be delegated responsibility for day-to-day delivery and management of resources and staff, delivering the service within a specific area and NEPTS contracts, which will align with the overall Integration Directorate and be accountable to the Contracts Lead and Operations Lead.
The post holder will lead and have line management responsibility for the Local Operational Teams and manage the day-to-day relationship with the local ICB aligned to the NEPTS contracts.
The Contracts Manager, NEPTS must ensure all staff assigned to the NEPTS contract deliver high-quality services in line with the Trusts values, policies and procedures, as well as overseeing the management of attendance, performance, and conduct.
The post holder will ensure compliance with Health and Safety, and infection prevention control, on all aspects within your group of stations, and be accountable for delivering services within the budget of the locality.
The Contracts Manager, NEPTS will work with the Trusts HR Department and aligned People Strategy and annual workforce plans, to identify recruitment requirements and lead in the recruitment and selection processes.
The post holder will be responsible for the delivery of Key Performance Indicators through effective tasking and delivery of actions. The post holder will lead on the contract management relationship with ICB partners and track and monitor data to support this. Managing risk, in line with corporate guidance, and being responsible for the areas Risk Register.
The post holder will be responsible for addressing patient and internal complaints, within set target timeframes.
The above is only an outline of the tasks, responsibilities and outcomes required of the role. The job holder will carry out any other duties as may reasonably be required by their Line Manager.
The Job Description and Person Specification may be reviewed on an ongoing basis, in accordance with the changing needs of the Department and the Organisation.
Person SpecificationQualifications/Knowledge
Essential
Qualifications
Essential
Skills
Essential
Skill
Essential
Experience
Essential
Evidence
Essential
Understanding
Essential
Skills
Essential