Customer Resolutions Advisor - Leeds, United Kingdom - Huntress

Huntress
Huntress
Verified Company
Leeds, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
If you are available immediately, have some customer service experience and can commit to a temporary, ongoing position then we would like to hear from you


Your first day you will need to get to LS27 to collect your Laptop from our client then WFH from the 5th.


Based in Leeds, our client is looking for individuals who will become an integral part of their team, during their busiest period.

The role will be varied, but the main duties will be:

  • Tracking and investigating customers queries.
  • Using the CRM system to track customer queries, prioritising the workload.
  • Managing a queue of queries ranging from clients to customers.
  • Adhering to company compliance and escalating any discrepancies to the compliance managers.
  • Coordinating investigations into queries and complaints to reach a resolution.
  • Inputting data

You must also:

  • Have a basic understanding of Microsoft Excel.
  • Experience in a Customer Service setting.
  • Be able to write and speak in fluent English.
  • Have access to the internet at home.

Details regarding the role:

  • An hourly rate of £10.42ph
  • Full time working hours (39 hours a week) between the hours of 8am and 6pm. This will be on a 4week rota, see below.


  • Week 8:004:30

  • Monday, Tuesday, Friday, Saturday, Sunday


  • Week 8:305:00

  • Monday, Wednesday, Thursday, Friday, Saturday


  • Week 3 9:005:30

  • Monday
  • Friday


  • Week 9:306:00

  • Monday
  • Friday


Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

Date
27/11/2023

Job Ref.
Reg2023


Olivia Wood
Account Manager
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