Transitions & Client Onboarding Manager - London, United Kingdom - Ramsey Portia

Description

A leading fund manager are seeking a Client Onboarding/Transitions Manager to join their Operations department.

Duties & Responsibilities:

• Proactively lead the full end-to-end implementation of company products and funds, as well as institutional client activity such as launches, closures, restructures, fund changes, in-species, mergers, and share classes, as well as seeding and deseeding plans where required.
• Perform and oversee operational set-up, providing accurate instructions both internally and externally.
• Manage multiple events simultaneously, including non-standard complex events, while ensuring accurate and timely completion.
• Construct, document, and oversee accurate end-to-end event runbooks and transition plans as required.
• Apply strong ownership, communication skills, and risk management.
• Manage and maintain LEI (Legal Entity Identifier) requests and renewals.
• Carry out several different Identifier and tax reporting requests pertinent to the set-up of new funds, share classes, and field ad hoc vendor queries.
• Oversee a variety of invoice and billing management tasks with the finance team.
• Maintain procedural documents and checklists as required.
• Apply strong communication skills, a high level of attention to detail, risk management awareness, and escalate issues where appropriate.
• Carry out other duties as required and assigned.

The role requires:

• Detailed experience in either transition/onboarding/client service role
• Excellent organizational skills
• Attention to detail, risk and controls
• Very strong communicator
• Innovative and problem solving
• Project manager skills
• Operational experience
• Client servicing experience
• Knowledge of fund types (ie hedge funds, OEICs, SICAVs)
• Proactive and be driven to see things through to completion
• Very hard working