- Develop and implement strategic plans for the department in alignment with overall company goals.
- Identify growth opportunities, market trends, and potential partnerships to enhance the division's performance.
- Client Relationship Management:
- Cultivate and maintain strong relationships with clients, understanding their unique requirements and delivering tailored solutions.
- Act as the main point of contact for key clients, addressing inquiries, providing updates, and ensuring client satisfaction.
- Lead a dedicated team of travel professionals, providing guidance, support, and mentorship.
- Foster a collaborative and high-performance culture within the division.
- Event and Group Travel Coordination:
- Oversee the planning and execution of travel arrangements for events, conferences, and group trips.
- Collaborate with vendors, airlines, hotels, and other service providers to negotiate contracts and secure favourable terms.
- Develop and implement efficient corporate travel policies and procedures.
- Ensure compliance with budgetary constraints and cost-saving measures while maintaining the quality of travel services.
- Manage the budget for the division, monitoring expenses, and optimizing financial performance.
- Implement strategies to maximize revenue streams and achieve financial targets.
- Implement quality control measures to ensure the highest standards in travel services.
- Conduct regular reviews and assessments of processes to identify areas for improvement and innovation.
- Extensive experience of managing travel teams
- Proven knowledge of a GDS is a must (ideally Galileo/Travelport).
- Strong understanding of travel technology, the environment and mechanics. Including but not limited to:
- Previous experience improving efficiencies and increasing profitability of a travel team or department.
- Strong ability to create new processes and procedures to improve department efficiencies and overall profitability.
- Extensive understanding of airline, hotel, and other travel supplier networks
- Business plan input showcasing current client opportunities, new opportunities, potential risks, process development to assist with division strategy to execute a company growth plan
- Competitive salary
- 25 days annual leave plus bank holidays
- Hybrid working, 4 days in the office and 1 day from home
- Additional 20 days per year work from home
- Medicash medical based benefit scheme
- Tech & Cycle Scheme
- Preferential Travel Rates
- Monthly Pay Day Meals & Company Socials
Travel Director - London, United Kingdom - Total Management Group
Description
Job Description
About Us
Total Management Group is one of Europe's fastest-growing companies and widely recognised as a world-leading provider of event and travel solutions. We are currently seeking an outstanding candidate to join our fast-growing travel division, Total Management Travel.
With a wealth of experience behind us, synergistic supporting services and our company values Total Management Travel offers a service that is uncompromised in delivering seamless, knowledgeable, and cost-effective travel solutions to global corporate clients, large-scale group travel and events.
At Total Management Group you have the opportunity to join a creative and dynamic team, providing unique and personalised experiences, elevating the ordinary and striving for excellence.
Role Overview
We are seeking an experienced and dynamic Travel Director to lead, develop and grow our travel division which encompasses Group, Event and Corporate Travel across both our London and New York offices. The ideal candidate will possess a deep understanding of the travel industry, have exceptional organisational skills, and a proven track record of successfully managing and growing teams in the sector.
You will have an opportunity to strategically grow and develop this core business function in a fast paced environment. You will also work closely with other business departments such as finance and events, as well as engaging directly with TM G's leadership team to deliver on the company's overarching strategy and objectives.
You will be required to manage and tackle business challenges, whether internal or external, by developing relationships and problem solving with the ultimate objective of delivering an unparalleled service to customers and clients.
Key Responsibilities:
Strategic Planning:
Team Leadership:
Corporate Travel Management:
Financial Management:
Quality Assurance:
Skills and attributes
GDS Integrations
Online Booking Tools
Profile Management Systems
Scripting
Traveller Tracking Systems
Management & Client Reporting
Out of Hours
Why US
We strive to be an equal opportunity employer, providing career development and growth with competitive salaries. We have an employee focused culture with an active employee engagement.
What is on offer