Community Dental Service Facilitator - Wakefield, United Kingdom - The Mid Yorkshire Teaching NHS Trust

The Mid Yorkshire Teaching NHS Trust

Verified Company

Wakefield, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Act as a focal point for the clinical team, providing a friendly and professional service. Deal with enquiries from a multitude of sources following Trust policies and standard operating procedures. Liaise with GPs GDPs, other hospitals, patients, internal/external medical/non-medical staff by a variety of means. Provide the above in a sensitive, confidential and compassionate manner befitting the nature of the speciality.

Be responsible for the day to day organisation and management of the Community Dental Service administrative team including recruitment, 1:1s, monitoring of sickness and annual leave, Co-ordinate and organise training structure with emphasis on mandatory training and personal development,escalating any anomalies as per Trust policy.

Attend speciality meetings to provide information to ensure service targets are met and capacity shortfalls/demands are highlighted and resolved with the Assistant Patient Service Manager, Patient Service Manager and lead Consultant.

Liaise with the Assistant Patient Service Manager, with regard to rearrangement of clinics to ensure demands and capacity are met.

Establish and maintain statistical data for audit purposes for future planning and service development.

Be responsible for submitting all invoices and payments for dental treatment to the finance department.

Assist clinicians with administrative tasks e.g utilising IT systems or ensuring paper forms are completed and sent to relevant departments in a timely manner in line with service specific standard operating procedures.

To assist with the investigation and compilation of responses to complaints within optimum deadlines, ensuring confidentiality is kept intact at all times.

Frequently receive and respond appropriately to telephone and personal enquiries from patients, relatives, GDP's GPs, other consultants and external bodies, referring enquiries to the consultant/clinical team where necessary.

This will require analysis of queries/issues, making judgements about how to deal with them and escalating as appropriate. This may require the use of tact/empathy or reassurance skills. In addition, persuasive skills are often required where agreement or co-operation is required in trying to avoid Trust complaints.

Prioritise and ensure clinical investigations are acted upon appropriately and timely, within standard operating procedures and meeting KPIs (key performance indicators).

Manage the admin team to produce accurate clinical and non clinical correspondence in accordance with Trust standards, prioritising workload. Use initiative when problems arise by taking appropriate action to resolve the problems or escalate as appropriate. Manage CDS referrals on Electronic Referral Management system accepting, re-directing and rejecting requests as appropriate. Make the requested appointments, following any special instructions to ensure the correct staff and equipment are available.

Appointments need to be made within the 18 week patient pathway, sending the appropriate literature and instructions with these appointments.

To respond fully and promptly to queries from the Information Department and others requesting information on CDS patient activity and undertake routine/ ad hoc data validation, always maintaining patient confidentiality.

To ensure all duties are undertaken in line with standard operating procedures and to enable the achievement of Trust and Service specific Key Performance Indicators.