Customer Sales Service Advisor - Leicester, United Kingdom - Saint-Gobain

Saint-Gobain

Verified Company

Leicester, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you enjoy delivering first class services to customers?

Are you highly organised, willing to learn and IT literate?

George Boyd is recruiting now for a Customer Sales Service Advisor (Ironmongery) based in Leicester

George Boyd is the UK's specialist distributor of architectural ironmongery and commercial doorsets.

Established in 1848, George Boyd has a reputation built over 150 years for outstanding design, reliability and service.

Today as a modern forward facing company, we are uniquely positioned to bring you an exceptional range of innovative products and services, backed by extensive knowledge and experience.

Our Colleagues are critical to our Customers' success and you will be working with a team that proactively supports them in every way possible.

If you love working with people, you're a good listener and you think you could help our customers feel welcome, then this could be a great opportunity for you to join our team.

Is this role right for me?

First and foremost, we always want to recruit great people that really understand our values and ways of working.

So if you have a passion for delivering great customer service, always look to put the customer first; can build trust and are able to proactively seek out solutions that are right for our customers, then you are likely to be a great fit As this role has a strong focus on customer service, we are looking for someone who loves to build relationships with Customers both face to face and over the phone.

Branch Opening Hours

Monday to Friday 8am - 5pm and Saturday 9am to 12noon

REQUIRED QUALIFICATIONS
What will I be doing?

A Customer Service Advisor is an essential role within George Boyd you will build relationships with Customers and understand their wider requirements in order to maximise sales growth.

You will be in regular contact with our Customers and therefore you play a huge part in delivering a fantastic customer experience.

In order to support our customers and deliver a great service you will;

Get to know our product lines and services in order to make the most of all customer interactions in line with our George Boyd Values
Develop great relationships with new and existing Customers (both face to face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
Use our inhouse systems to process customer orders, organise delivery times, and keep customers updated throughout their journey
Keep the branch looking clean and tidy, to make a great first impression on our customers
Maintain stock levels, carrying out regular stock counts
Make Health & Safety a priority and demonstrate how you can keep yourself and others safe at work
Work with colleagues to suggest opportunities for improvement

Basic salary + Pension + Live Assurance + Private Medical + 31 days holiday per year