Senior Property Manager - Nottingham, United Kingdom - Windmill9 Consulting

Windmill9 Consulting

Verified Company

Nottingham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Senior Property Manager - Student Lettings

Job Title:
Senior Property Manager

Location:
Nottingham City Centre

Salary:
£24-£28k basic (DOE) + Commission

Contract Type:
Full Time

Industry:
Student Lettings

Monday - Friday 8.30am - 5.00pm

Company benefits:
Pension, private health care, £150 per quarter sporting clothing allowance and branded designer jacket.

Job Overview

We are looking for the right person to join our client's young, motivated team who will add to their existing culture, get stuck in and can have a laugh along the way.

If you are capable, adaptable, tenacious, and dedicated Property Manager we want to hear from you

Your job will be to provide exceptional levels of customer experience to our tenants and manage the ongoing relationship with landlords in your designated portfolio through the ruthless execution of maintenance, compliance, letting/advertising, and problemsolving daily.

You will need to be highly organised and able to multitask with ease while working in a high-pressure work environment.

Your main tasks will include taking inbound phone calls, problem solving maintenance queries, instructing contractors with clear instructions and time frames, letting the portfolio to students each year to achieve 100% occupancy for the following term, findingnew and innovative ways to ensure your clients have the best experience at all times, managing the day to day relationship and reporting key metrics to the landlord and when things don't go well, being on the for front of complaint handling to ensure we geta resolve while fixing the problem that caused it.

Senior Property Manager - Job Spec

Receive requests for maintenance faults reported prioritising as needed e.g. major or minor fault.
Instruct contractors with clear instructions and time frames
Monitor progress of jobs / hastening progress / completion of works
Dealing with complaints that are escalated from the property management team
Accurately updating information onto inhouse systems
Liaising with tenants and landlords daily
Providing general support and assistance to operational colleagues
Inspecting the portfolio and proactively identifying areas of concern or improvement within the portfolio
Reporting all information clearly and accurately to the landlord and to your line manager
Monitoring the property managers reporting to ensure it is completed accurately and on time
Keeping advertisements up to date and relevant for portfolio voids.
Building and maintaining lasting relationships with our tenants and landlords.
Overseeing the property management team and advising them on property maintenance, landlord communications and lettings.
Overseeing the property managers and the letting of their portfolio
Help with general office administration and putting your all into our culture.

Qualifications and Requirements

Previous experience as a Property Manager in a busy portfolio, preferably a student portfolio (Minimum 2 years' experience)
Sound knowledge of property legislation
Excellent organisational and timemanagement skill
Strong written and oral communication skills
Experience with Microsoft Office essential
Problemsolving attitude with an eye for detail
Competent and assured phone manner Competent and assured phone manner
Strong desire to learn
Previous people management skills advantageous
Jupix knowledge advantageous.