Sales Support Manager - Biggleswade, Bedfordshire, United Kingdom - Liebherr Group

Description

A vacancy has arisen within our Earth Moving Sales department based in Biggleswade for a Sales Support Manager.The role contributes to the success of Liebherr – Great Britain Ltd by working closely with the Divisional Manager for Earth Moving on all aspects of the sales operation whilst ensuring outstanding customer service at all times.

Your Responsibilities:

• Oversees the day-to-day management of the Sales Support functions and staff ensuring all team members understand and deliver on targets.

• Supports with the management of logistics providers to ensure safe and efficient movement of goods from factories / customers / depots as required.

• Monitoring performance targets, improving systems and response times and effective budget and cost management for the department.

• Liaising with the After Sales Departments and Workshops to ensure customer satisfaction levels are maintained.

• Responsible for facilitating the purchase of non-Liebherr third party items to fit machines.

• Responsible for new machine invoice and delivery targets on a monthly basis.

• Ensures annual stock forecasts and planning are in line with business objectives to meet stock volume.

• Liaises with finance department to ensure payments are received and processed accurately and in a timely manner.

• Works with Regional Sales Managers to understand forecasted orders and estimated delivery of machines to ensure a smooth process.

• Ensures all spreadsheets and databases are maintained by the team to ensure accuracy for management reports.

• Responsible for maintaining workflow, SLAs, tracking of metrics and departmental reporting.

• Contributes to the commercial strategy for the overall sales department.

• Provides reports and updates to the Divisional Manager as requested.

• Evaluate operational procedures to ensure continuous development and efficient operations within the department.

Your Profile:

The successful candidate will require the following:

• Is able demonstrate competencies and skills for the role through experience in a similar role or industry

• Data analysis and report creation

• Outstanding communication skills and can demonstrate how this has been used effectively in a team environment

• Excellent organisational skills and being able to prioritise through effective time management

• Proficient in use of MS Office and CRMs

What we are offering:

• The opportunity to work with the industry-leading manufacturer .

• Secure and progressive work environment.

• Competitive salary and benefits.

• Training and personal development

Have we awoken your interest? Then we look forward to receiving your online application. If you have any questions, please contact Aleksandra Szczepanska.

One Passion. Many Opportunities.