- Maintain and monitor the practice appointment system.
- Using the practice systems to make appointments.
- Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
- Signpost patients to the correct service.
- Deal with incoming and outgoing correspondence.
- Contact and respond to requests from patients, team members and external agencies.
- Read coding data on SystmOne.
- Data entry of new and temporary registrations and relevant patient information as required.
- Input data into the patients records as necessary.
- Maintain a clean, tidy, effective working area at all times.
- Support all clinical staff with general tasks as requested.
- Ability to communicate professionally, with genuine empathy.
- Have good listening skills whilst working under pressure.
- Experience of working as a receptionist in general practice and knowledge of SystmOne - but full training will be given.
Receptionist/Care Navigator - Norwich, United Kingdom - Primary Care Careers
Description
Job summary
We are a busy, multi surgery practice on the outskirts of Norwich looking for a receptionist/care navigator to join our friendly team on a full time ( hours) or part time basis.
Flexible working hours/arrangements can also be considered and will be discussed at interview.
As the first point of contact for patients you will be required to deal with queries, answering patients calls, booking appointments and carrying out daily administrative tasks.
Main duties of the job
As we operate from three surgeries, you may be required to work flexibly across all of these sites as required.
About us
We are a large, semi-rural, dispensing, research and GP training Practice operating over three surgery sites (Hethersett, Cringleford and Mulbarton) just to the southwest of the fine city of Norwich. We have a fast-growing list size of 22,000 patients and we are part of the 5-practice Ketts Oak Primary Care Network.
Please find out more about us on our website:
Job descriptionJob responsibilities
Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.
Person SpecificationExperience
Essential
Desirable