- Ensure correct submission of warranty claims are made to manufacturer in a timely manner.
- Ensure that all jobs passed for warrant submissions are accurately invoiced and costed.
- Document all warranty, goodwill and recall work as per manufacturer's requirements and Retailer policy.
- Provide advice on warranty claims to the Franchise team to ensure total customer satisfaction
- Utilise technical knowledge and understanding of warranty procedures to enable effective, economic, and correct application of manufacturer's warranty systems.
- Ensure Service Advisers and workshop staff complete relevant records accurately when a warranty situation occurs on a vehicle.
- Maintain records of warranty submissions, credits, and customer contributions towards goodwill claims.
- Able to plan, organise self and meet agreed work deadlines.
- Able to assimilate numerate information quickly and provide considered responses.
- Strong work ethic and adaptable to change.
- Attention to detail and maintains good, accurate quality of work.
- Ability to work to tight deadlines to achieve the business needs.
- Able to react positively to organisational and market changes.
- Full, clean driving licence.
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Warranty Administrator - Bournemouth, United Kingdom - Kolt Recruitment Ltd
Description
Kolt Recruitment are recruiting for a warranty administrator for a leading dealership.Key Responsibilities:
Key Requirements: