- GCSE grade A to C in English and Maths or equivalent
- Experience of good customer service background. E
- xperience of good skills. Experience of working individually and as a part of a team. Experience of problem-solving. Accuracy in work.
- Experience of working in Primary Care.
- Experience of working in a GP Practice.
- Experience of managing complaints.
Receptionist - Burton upon Trent, United Kingdom - Gordon Street Surgery
Description
Job summary
To provide general reception and office duties to the practice within an efficient, safe and effective working environment. To be the first point of contact for patients and visitors and be friendly, welcoming and courteous at all times.
The hours will be rotational between 8am and 6pm. It is a part time vacancy, hours.
PREVIOUS APPLICANTS NEED NOT TO APPLY
Main duties of the job
General:
Attend front desk and answer telephone promptly in order to take messages, visits, appointments etc, answering queries and informing the doctor, nurse or other clinician if necessary.
Ensure that reception and the waiting room are kept tidy.
Ensure that messages are passed on in a timely manner.
Attend meetings arranged within the practice, and further education if required.
Cover shifts for holidays/sickness as required.
Maintain own personal development, including completing mandatory training as required.
Maintaining confidentiality at all times.
Due to the ever-fluctuating nature of the NHS, General Practice has to adapt to many changes and a receptionist's role will inevitably change to accommodate this. If this is necessary, you will be given additional training in order to meet the needs of the practice.
About us
We are a well-established practice in Burton-On-Trent, delivering a wide range of services to our 10,500 patients with the support of our 4 GP Partners, Advanced Nurse Practitioner, Nurses and Health Care Assistants. We are also assisted by Community Nurses and a Community Midwife.
Gordon Street Surgery is experiencing exciting times as we have recently undertaken new Management structure. We have a Practice Manager. Reception is lead by our Reception Manager who supports a team of 6 receptionists. We also have an Assistant Practice Manager, 3 Administrators and a Medical Secretary.
We operate from purpose built premises with staff parking facilities.
Job descriptionJob responsibilities
Gordon Street Surgery is a large, busy, friendly practice requiring a Medical Receptionist to join our team. We are a practice of approximately 10,500 patients and this role will provide receptionist support.
Knowledge of the EMIS clinical system would be advantageous but not essential as training will be given.
The right person needs to be literate, responsible and a good communicator. He/she needs to work well and accurately and be able to work alone and as part of a team. The successful applicant will need to be flexible to cover for holidays/sickness if required.
Person SpecificationQualifications
Essential
Experience
Essential
Desirable