Connections Contract Team Assistant - Warwick, United Kingdom - National Grid

National Grid

Verified Company

Warwick, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Connections Contract Team Assistant - ESO:

Location: Warwick, GB, CV34 6DA
Division: Connections
Job Type:
Requisition Number: Department:
Job Function: Administration
About the role:

Great Britain's electricity system is undergoing an ambitious, exciting and vital transformation.

Together with industry, we are creating a cleaner, greener system, one that protects the planet and serves generations to come.

The Connections Contract Team Assistant has a crucial role in supporting the Customer Contract Managers (CCM's), our customers and other key internal stakeholders to deliver our customers' expectations and licence requirements.

We are an ambitious team who will play a key role in leading and delivering key government targets for Net Zero and as such will have a huge amount to deliver in tight timescales.

We are therefore looking for someone ambitious and self-motivated who can hit the ground running.

The Contract Team Assistant role offers great opportunities for career progression within the Connections team, as well as provides the flexibility to make the role your own.

In order to support with the delivery of Connections 5 Point Plan, Connections Reform and a new customer portal, the Connections Contract Team Assistant will be crucial in ensuring the data the Electricity Customer Connections team have is accurate and we are meeting our licensed obligations.

You'll also take responsibility to engaging potential new customers and send out contractual notices to customers with support of the CCM's

You'll be based at an ESO core site and can enjoy our hybrid working from office and home. We are open to full time and part time applicants, as well as flexible working arrangements.

About us:

At National Grid Electricity System Operator (ESO), we're aiming to operate a zero-carbon electricity system for Great Britain by 2025.

This means using wind, solar and hydropower - without relying on any carbon-based generators to balance the grid.

Becoming the Energy Future System Operator

In 2021, government and Ofgem jointly consulted on proposals for an expert, impartial Future System Operator (FSO) with responsibilities across both the electricity and gas systems, to drive progress towards net zero while maintaining energy security and minimising costs for consumers.

In October 2023, the Energy Act 2023 was passed, legislating for this Future System Operator to be created.

The ESO, including all of its existing roles, will be at the heart of the new Future System Operator.

We will be taking on additional roles across vectors and sectors to create an organisation with a whole energy system mindset; enabling us to identify solutions to our energy system that are more sustainable, secure, and affordable for all.

The FSO will be set up as a public corporation with operational independence from government - bringing parties together to support optimised decision making and action.

As now, it will be licenced and regulated by Ofgem through price control agreements. It is anticipated that the new organisation will be up and running in 2024.

The time to act on climate change is now.

As part of our team, you won't just be touching the lives of almost everyone in Great Britain - you'll be shaping the way we use and consume energy for generations to come.

About you:

What we do isn't just important it's essential. That's why we look to recruit experts in their field.

In this case, we're looking for someone who has:

Experience of dealing effectively with customers leading to resolution of disputes.
Strong written and verbal communication skills, with a proven ability to communicate complex information in a way nonexperts can understand.

What you'll get:

A competitive salary between Level £37000-£43000- dependent on capability.

As well as your base salary, you will receive a company car or allowance, a bonus of up to 20% of your salary for stretch performance, private medical insurance, 28 days annual leave as standard and a competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%.

You will also have access to a comprehensive benefits package tailored to support your well-being and professional success. From a competitive salary to flexible work arrangements, we promote your work-life balance.

Enjoy fit for purpose wellbeing and lifestyle offerings, ongoing skill development aligned to our Purpose and Values, and be part of a supportive community that values your individuality and where you can belong.

Key Accountabilities:

Customer Relationship Management including KPI's and filing structures.
Ownership of key data which feeds into internal and external data sources used industry wide.
Responsible for managing the customer portfolio allocations.
Ownership and organising team hubs.
Creating report, data entry and cleansing.

What you'll need: