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Customer Service Manager Windows - Corby, United Kingdom - Mitchell Maguire
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Description
Customer Service Manager – Windows & Doors
Job Title: Customer Service Manager – Windows & Doors
Industry Sector: Double Glazing, Triple Glazing, Fenestration, Windows, Doors, Conservatories,Window Trade, Window & Door Retail Installers, Commercial Installers, Trade Counters, Builders Merchants, Fabrication, Finished frames, uPVC, Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows, Customer Service Manager, Customer Service
Location: Corby
Remuneration: Up to £45,000 + Circa 10% KPI related bonus
Benefits: Comprehensive benefits package
The role of the Customer Service Manager – Windows & Doors will involve:
·Customer Service Manager position dealing with a high end range of uPVC, aluminium, timber and alu-clad windows and doors direct to trade customers
·Managing a team of 14 order processors & customer service co-ordinators
·Manage the running of inbound & outbound activity; returns, complaints handling, reporting and quality checking
·Responsible for coaching & developing the team; setting KPI's and driving improvement
·Ensure the delivery of exceptional customer service from across the department
·Assess and manage any service escalations as required
The ideal applicant will be a Customer Service Manager – Windows & Doors with:
·Must have customer service experience, managing a team
·Must have experience within the windows & doors sector
·Must be confident in dealing with customers over the phone
·Commercially minded
·Excellent presentation skills & time management
·Resilient & hard working personality
·IT literate
Mitchell Maguire is a specialist Construction Field Sales Recruitment Consultancy, dealing exclusively with Construction Field Sales Jobs, Construction field sales vacancies and Specification field sales positions within: Double Glazing, Triple Glazing, Fenestration, Windows, Doors, Conservatories,Window Trade, Window & Door Retail Installers, Commercial Installers, Trade Counters, Builders Merchants, Fabrication, Finished frames, uPVC, Aluminium, Timber, Alu-Clad, Bi-fold Doors, Patio Doors, French, Single Doors, Commercial Doors, casement Windows, Sash Windows