Technical Customer Success Manager - London, United Kingdom - Branch Tech

Description

My client is a high-growth start-up in the i-Gaming space. Growing a very interesting B2B product for the i-Gaming industry.

Currently looking to level up their Customer offering;Key Responsibilities:

Client Onboarding & Training:
Lead new clients through a seamless onboarding journey, providing comprehensive training on product' functionalities

Customized Flow Development:
Collaborate with clients to construct bespoke flows and features in our no-code environment, addressing their unique needs

Resource Development:
Create and update a variety of templates and resources, empowering clients towards effective self-service

Innovative Solutions:
Regularly brainstorm and introduce new flow concepts to improve client processes and user experiences

Account Growth & Maintenance:
Build and nurture client relationships through consistent interaction, understanding their requirements, and delivering satisfying platform experiences

Data Integration & QA Expertise:
Apply your in-depth knowledge of data integrations and quality assurance to offer superior client support and guidance

Required Skills and Experience:

iGaming Industry Acumen:
Prior experience in the iGaming field is essential

Technical Savvy:
Strong technical aptitude, preferably with a background in QA, technical account management, integrations, product management, automation, CRM, risk management, or payments

Data Integration Proficiency:
A comprehensive understanding of data integration concepts and methodologies

Problem Solving Excellence:
A knack for identifying and resolving challenges effectively, while bringing forth creative solutions

Team Player:
Ability to work collaboratively under the Head of Client Success, coordinating with diverse teams across various locations.