- Support the Business Manager in informing and preparing for the divisional business planning process, including CQC and service reviews to include a consistent and coordinated approach to information and evidence gathering.
- Provide management information and support to assist operational managers with service monitoring, planning and decision making for improving service staffing, efficiency, cost and quality service developments in line with the Trust Clinical and Quality Strategy.
- Provide performance information and exception analysis against contract and Trust targets identifying themes and remedial actions to be addressed by service managers and operational teams, and to assist in the production of detailed information for exception reports.
- Working with the Divisional Manager and relevant corporate business partners, ensure regular performance monitoring measures are in place to inform, support and develop analysis and contract management.
- Provide key information research and data interrogation to produce regular and ad hoc reports informed by SystmOne business intelligence, front end and bespoke activity and HR reports, using a range of software applications to create reports and present data for final analysis by service and senior managers. Work with team/service managers and DSO to ensure the correct use of clinical information systems and other digital tools/systems.
- Lead & manage specific elements of key service improvement projects and work streams through stages of design, planning and implementation as delegated by the Business Manager and service management. Provide analysis on ad-hoc issues, queries and projects as required.
- Support operational managers with demand and capacity and other quality improvement reviews.
- Work with service managers, HR, TRAC, team lead and workforce officer to proactively co-ordinate efficient recruitment cycles and processes for all posts within Hounslow children services.
- Co-ordinate the new starter processes including IT access and equipment, ordering of uniform and phones, and booking Trust induction.
- Support training and local induction of new clinical and administrative staff in the use of SystmOne, TRAC and other systems and processes used in the delivery of the service.
- Co-ordinate the process for planning and reporting the compliance of administration, medical, nursing and therapy staff with Statutory and Mandatory Training (StaM) and other training requirements with the workforce officer.
- Liaise with Learning and Development and Clinical Improvement in the co-ordination of clinical training for registered clinicians and HCSWs.
- Monitor compliance of data recording in SystmOne in line with standard operating processes to improve the accuracy of the clinical record and quality of data for service evaluation and planning purposes. Liaise with the Performance & Information Team to ensure co-ordination of fault-logging and resolution to inform data improvement plans. Provide oversight and reporting of clinical record improvement activities to reduce workarounds and inform training plans.
- Monitor E-roster maintenance accuracy and use of system to ensure the effective deployment of available resources, to identify themes for optimizing demand and capacity improvement by service managers.
- Participate in the planning and deployment of new systems to be implemented in the service and assist in developing standard operational procedures and review of associated business processes. Provide support to clinical and admin staff during the initial deployment of new software and while embedding in practice.
- Support service managers and clinical teams to develop, implement and monitor compliance with standard operating procedures and Trust policies.
- Deputies for the Business Manager in their absence. Person Specification
- Has managed a team of administrators
- Minimum of 2 years working in an NHS environment
- Understanding of data protection and confidentiality
- Knowledge of processes, systems and structure used to deliver efficient and effective administration support in a large organisation
- Ability to work flexibly towards multiple deadlines
- Excellent planning and organisational skills
- Experience in working in a senior administration role managing the delivery of a dynamic high quality administration service to a range of people/teams
- Formal IT or business administration qualification, BTEC or NVQ
- Educated to A Level/NVQ3 level or equivalent.
- ECDL qualification
- IT skills, particularly Windows applications (Word, Excel and Outlook)
- Excellent written and spoken command of the English language
- Ability to work in a busy role whilst maintaining professionalism at all times
- Excellent verbal communication and negotiation skills, particularly in dealing with complex or sensitive issues
- Ability to conduct meetings
- Note and action taking skills
- Excellent verbal communication and negotiation skills, particularly in dealing with complex or sensitive issues
- Problem solving and information research skills
- Excellent attention to detail and accuracy
Assistant Business Manager - Hounslow, United Kingdom - Hounslow and Richmond Community NHS Healthcare Trust
Description
Job summary
We are seeking a highly motivated and well organised person who enjoys working as part of a team to join our Children's Therapies and Community Paediatric Business Support Team.
They should have excellent communication skills and excellent IT skills. The successful applicant needs to be skilled in the use of Outlook, Excel, Word, PowerPoint and other healthcare IT systems Health Roster, SystmOne, Datix, SBS.
The post holder will work as part of the business support team with the Business Manager in the provision of efficient and effective business administrative support to the Service Manager and staff across the Hounslow Children's Therapies and Community Paediatric services.
Whilst the ability to work effectively as part of a team is important, they must be capable of working independently. We also provide a comprehensive supervision structure, internal training and peer support.
This post is exempt from the Rehabilitation of Offenders Act 1974 and would require enhanced disclosure.
Main duties of the job
Each Assistant Business Manager will lead the Hounslow children services administration service for specialist and universal services and provide matrix leadership for specific specialist administrator roles in the support of the Business Manager in ensuring the efficient delivery, management and service improvement of business systems to support the delivery of high quality front line clinical services.
The post holder will be responsible for the line management and performance structure of the delegated Hounslow children services administration team and specialist administrator roles including the administration team leader, digital support officer, quality & safety administrator and workforce administration officer. Providing oversight and support to the deployment, utilization and compliance of administrative systems on the front line with the clinicians.
To support the Hounslow children services managers in the monitoring and delivery of clinical services through the analysis of performance data to inform service/compliance improvement actions to achieve key HR and clinical delivery performance indicators.
About us
Hounslow and Richmond Community Healthcare NHS Trust (HRCH) provide a wide range of healthcare services for the population of London Borough of Richmond upon Thames and the London Borough of Hounslow.
The Clinical Services Directorates have a wide range of responsibilities to manage, including co-coordinating and delivering community primary care services on behalf of the Trust. A wide range of these healthcare services are delivered by staff in the community, who include medical staff, paediatric therapists, therapy assistants, health visitors, specialist nurses, nurses, nursery nurses, paediatric phlebotomist and healthcare support workers with the support of administrative staff working in localities with GP's, other health professionals, early years, education, and social care professionals.
The digitization of health services is underway with a requirement to become paper-light by 2023 through improving the use of digital tools and adopting mobile and agile working practices and increasing the efficiency and effectiveness of clinical delivery.
Job descriptionJob responsibilities
KEY RESPONSIBILITIES]
Experience
Essential
Desirable
Qulaifications
Essential
Desirable
Knowledge
Essential