Nhs 111 Health Advisor - Otterbourne, United Kingdom - South Central Ambulance Service NHS Foundation Trust

South Central Ambulance Service NHS Foundation Trust

Verified Company

Otterbourne, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

111 Health Advisor / Call Handler

South Central Ambulance Service are looking to recruit a number of 111 Health Advisors / Call Handlers to join our team that is based from our Otterbourne site in Hampshire.

As a 111 Health Advisor / Call Handler, you will be responsible for answering calls from members of the public and providing them with an appropriate response for their healthcare needs.

You will receive full training on NHS Pathways (a clinical assessment tool), you will assess the needs of the patient and implement any necessary action ranging from: dispatching an ambulance, making a referral to the clinical service or simply providing basic advice.

Roles and responsibilities of 111 Health Advisors / Call Handlers include:

Answering and responding to incoming 111 calls
Ensuring Pathways is followed, and the correct advice and outcome is selected
Always maintaining a calm and professional manner
Competent in the use of IT systems
Good all round education (i.e. 2 GCSEs at equivalent of grade 4 or above including English), or equivalent demonstrable experience in a similar role
Customer service experience from a telephone or facetoface role
Ability to multitask and manage competing priorities
Good written and verbal communication skills
Ability to listen and record information accurately

Benefits of this role include:

Starting salary of £21,730 pro rata + unsocial hours payments (annual salary circa £25,000)
27 days holiday plus bank holidays, rising to 33 days (prorata for part time)
Enrolment into the NHS Pension Scheme
Access to many discounts
Part time 24 hours per week
Free onsite car parking
Employee assistance program
Rota basis

The recruitment process:

Assessment session - an online assessment session gauging your listening and understanding skills, critical thinking skills and problem-solving skills. You will need to have access to a webcam and a laptop or PC to do the assessments (you will need to use a keyboard).
Interview - an online interview with a 111 Health Advisor Team Leader from the ambulance service, discussing your skills, experience and providing an opportunity for you to find out more about the role.

Disability support

Please be advised that South Central Ambulance Service reserves the right to close this campaign earlier than the advertised closing date.