Local Housing Manager - Bexley, Greater London, United Kingdom - London and Quadrant Housing Trust

Description

Area Housing Manager
Contract Type
Permanent
Full time
Agile

There will be 2 stages to the interview process, first interview will be held of MS Teams, those successful will then be invited in our Head Office in Stratford for a face to face interview.

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated

Would you like to join our revamped Housing Management Division as an Area Housing Manager and deliver an excellent service for residents? We are looking to appoint an Area Housing Manager to join our leadership team within our East and East AngliaA Region.

In this role you will ensure the delivery of a responsive, efficient, customer focused and agile tenancy management and tenancy verification services to mixed tenure customers and prospective customers through effective leadership and management of resources.

Representing and championing the Trust and its values whilst contributing the financial strength and customer experience.
You will possess a track record in innovative service development, business planning skills and developing operational excellence.
Housing sector experience and knowledge on all aspects of Tenancy Management and Leasehold management including but not limited to Anti-Social behaviour, Service Charges, New Build developments, Vulnerable Residents and Safeguarding
Having the ability to lead and motivate a team to deliver a high quality, effective customer focused service in a demanding, public facing environment is essential to this role
Project Management skills are desirable
Prepare, manage, and control budgets for activities managed whilst having regard for financial strength at all times.
Managing and leading a relatively new team to deliver on performance and achieve customer excellence.
Providing coaching, mentoring and ongoing training and support to front line colleagues
We offer a competitive annual salary and staff benefits package.
Strong family-friendly policies
Annual leave starting from 26 days rising to 31 PLUS bank holidays
Excellent Pension Scheme
Generous non-contributory life assurance
An Employee Assistance Programme
Best Workplaces for Women

We are a multi-site organisation, so some roles may require occasional travel between offices, but expenses will be covered.

At the foundation of everything that we do are our corporate values and associated behaviours.

More information about L&Qs values can be found on our website and a copy of our behavioural framework can be provided on request.

In addition to our support and training, the successful candidate will have access to our full suite of benefits including26 days holiday rising to 31 days with length of service, excellent Pension scheme, an employee assistance programme and non-contributory life assurance
.

For the fifth year in a row, we have been recognised as one of the UKs Best Workplaces for Women in the super large category.

We are recognised externally for our commitment to inclusion.

We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.
L&Q is a regulated charitable housing association and one of the UKs most successful independent social businesses. As a charitable organisation, our role goes beyond providing homes and housing services. We are a long-term partner in the neighbourhoods where we work.

We hope to build aspiration, opportunity and confidence in our communities through our £250 million L&Q Foundation and our skills academy.

Our vision is that everyone has a quality home they can afford, and we combine our social purpose with commercial drive to create homes and neighbourhoods everyone can be proud of.